Velleman®ServiceandQualityWarranty
Velleman®hasover35yearsofexperience
intheelectronicsworldanddistributesits
productsinmorethan85countries.
Allourproductsfulfilstrictquality
requirementsandlegalstipulationsinthe
EU.Inor dertoensurethequality,our
productsregularl ygothroughanextra
qualitycheck,bothbyan
internalquality
departmentandbyspecializedexternal
organisations.If,al lprecautionarymeasures
notwithstanding,problemsshouldoccur,
pleasemakeappealtoourwarra nt y(see
guaranteeconditions).
GeneralWarrantyConditionsConcerni ng
ConsumerProducts(forEU):
•Allconsum e rproductsaresubjecttoa24‐
monthwarrantyonproduc tionflawsand
defectivematerial
asfromtheoriginaldate
ofpurchase.
•Velleman®candec idetorepla ceanarticle
withanequivalent article,or torefundthe
retailvaluetotallyorpartiallywhenthe
complaintisvalidandafreerepairor
replacementoftheartic l eisimpossible,orif
theexpensesareoutof
proportion.
Youwillbe deliveredarep lacingarticleora
refundatthevalueof100% ofth epurchase
priceincaseofaflawoccurre d inthefirst
yearafte rthedateofpurch as eandde liver y ,
orareplacingarticle at50%ofthe purchase
priceorarefund
atthevalueof50%ofthe
retailvalueincaseofaflawoccurredinthe
secondye arafterth e dateofpurchase and
deliver y.
•Notcoveredbywarranty:
‐alldirectorindirectdamag ecause dafter
deliver ytothearticle (e.g.byoxidation,
shocks,falls,dust,dirt,humidity...),
andby
thearticle,aswe ll asitscontents(e.g.data
loss),compensationforlossofprofits;
‐frequentlyreplace dconsumablegoods,
partsoraccessor iessuchasbatterie s,la mps ,
rubberparts,driv ebel ts...(unlimitedlist);
‐flawsresultingfromfire,waterdamage,
lightning,accident,naturaldisaster,etc.…;
‐flawscauseddeliberately,
negligentlyor
resultingfromimproper handling,negligent
maintenance,abusiveuseorusecontraryto
themanufacturer’sinstructions;
‐damagecausedbyacommercial,
professionalorcollectiv e useof thearticle
(thewarrantyvaliditywillbereducedtosix
(6)monthswhentheartic l eisused
professionally);
‐damageresulting fromaninappropriate
packingandshippingof thearticle;
‐alldamagecausedbymodification,repair
oralte ration performedbyathirdparty
withoutwrittenpermissionbyVelleman®.
•Articlestoberepairedmustbedelivered
toyourVellem an®deal e r,solidlypacked
(preferablyintheorig i n al packaging),andbe
completedwiththeoriginalrece i pt
of
purchaseandaclearflawdescription.
•Hint:Inordertosaveoncostandtime,
pleaserereadthemanualandcheckifth e
flawiscausedbyobviouscausespriorto
presentingthearticleforrepair.Notetha t
returninganon‐def ectivearticlecanals o
involvehandlingcosts.
•Repairsoccurringafterwarranty
expirationaresubjecttoshippingcosts.
•Theaboveconditionsarewithout
prejudicetoallcom mer ci alwarranties.
Theaboveenumerationissubjectto
modificationaccordingtothearticle(see
article’smanual).
Velleman®service‐enkwaliteitsgarantie
Velleman®heeftruim35jaarervaringinde
elektronicawereldenverdeeltinmeerdan
85landen.
Alonzeproductenbean twoorde naan
striktekwali teitseisenenaandewe t telij ke
bepalingengeldigindeEU.Omde kwaliteit
tewaarborgen,ondergaanonzeproducten
opregelma t ige tijdstippe n eenextra
kwalitei tscontrole , zowel
dooronzeeige n
kwalit e i tsafdelingalsdoorexterne
gespecialiseerdeorganisaties.Mochter
ondanksdezevoorzorgentocheen
probleemoptreden,dankuntusteedseen
beroepdoenoponzewaarborg(zie
waarborgvoorwaarden).
Algemenewaarborgvoorwaarden
consumentengoederen(voorEuropese
Unie):
•Opalleconsume n tengoed e re n geldteen
garantieperiodevan24maandenop
productie‐enmateriaalfouten
enditvanaf
deoors p ronkelij keaankoopdatum.
•Indiendeklac htgeg ron diseneengratis
reparatieofvervangingvaneenartikel
onmogelijkisofindiendekostenhiervoor
buitenverhoudingzij n , kanVelleman®
beslisse nhetdesbetreffendeartikelte
vervangendooree ngelijkw a ardigartikelof
deaankoopsomvanhetartikelgedeeltelijk
of
volledigterugtebeta len.Indatgeval
krijgtueenvervangendproductof
terugbetalingterwaardevan100%vande
aankoopsombijontdekkingvaneengebrek
totéénjaarnaaankoopenlevering, ofeen
vervangendpr oduct tegen50%vande