FREQUENTLY ASKED QUESTIONS
1. When playing music by headset , there is accompaniment but no singing?
A) The headset plug is quadrupolar single plug type. The international (CTIA) standard 3.5 mm
interface: pin connection is left channel - right channel — ground wire — microphone, which
is the most popular connection in the market and the largest application. If the internation
al standard headset is connected to a non-international standard interface, there will arise
the phenomenon of background sound only. If the audio device is non-international stan-
dard, the adapter cable is needed.
2. When playing music with headset, there is sound but the voice chatting can’t work?
A) When using the headset, please make sure that the tone control microphone switch of head
set is turned on, and make sure that the microphone works normally;
B) The headset plug is quadrupolar, single plug type with the function of audio/voice
combination, and is applicable to single-hole audio device. Please make sure that if your de
vice ts the audio/voice combination interface;
C) The headset plug is quadrupolar, single plug type, while your device may be of tripolar inter
face.
D) With the bisected adapter cable of 3.5mm interface , you can use the 3.5mm dual plug (head
phone and microphone jack) interface of the computer. You can enjoy beautiful music and
voice chatting at the same time.
3. When playing music with the headset, there arises the phenomenon of noise , small volume,
unclear sound, or one side with sound and the other side without sound?
A) Please check if the plug is well inserted into the interface device;
B) The headset plug is quadrupolar, single plug type, while your device may be of tripolar
interface.
4. When using the headset, there is current sound?
A) Please check if the plug is well inserted into the interface device;
B) There are electrics of strong magnetic eld at hand, please take away them (such as the
mobile phone, fan ...);
C) Please check if the microphone boost of the computer microphone is turned on. Please
open the control panel —> sound—* record —>level —>microphone boost to adjust the
microphone boost mode.
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