Whirlpool S20D TSB33-A/G de handleiding

Type
de handleiding

*(%58,.6$$1:,-=,1*
$/925(16+(7352'8&77(*(%58,.(1
3$*,1$ 
0,/,(87,36
 3$*,1$ 
$/*(0(1(9225=25*60$$75(*(/(1
(1$'9,(=(1
 3$*,1$ 
%(6&+5,-9,1*9$1+(7$33$5$$7
 3$*,1$ 
%(6&+5,-9,1*9$1+(7%(',(1,1*63$1((/
 3$*,1$ 
*(%58,.9$1+(795,(69$..2(/9$.
3$*,1$ 
*(%58,.9$1'(,-6',63(16(51,(723
$//(02'(//(1
3$*,1$ 
*(%58,.9$1'($8720$7,6&+(
,-60$.(51,(723$//(02'(//(1
3$*,1$ 
*(%58,.9$1'(:$7(5',63(16(5
1,(723$//(02'(//(1
3$*,1$ 
%(:$.,1*6)81&7,((19(59$1*,1*
:$7(5),/7(51,(723$//(02'(//(1
3$*,1$ 
9(17,/$7,(6<67((0,1+(7.2(/9$.
 3$*,1$ 
*,'69225'(,17(51(21'(5'(/(1
 3$*,1$ 
5,&+7/,-1(19225+(7&216(59(5(1(1
217'22,(19$1+(792('6(/
3$*,1$ 
0((679225.20(1'(352%/(0(1
0(7'(,-60$.(5
3$*,1$ 
21'(5+28'(15(,1,*,1*
3$*,1$ 
9225=25*60$$75(*(/(1%,-
/$1*'85,*($):(=,*+(,'
3$*,1$ 
236325(19$16725,1*(1
./$17(16(59,&(
3$*,1$ 
./$17(16(59,&(
3$*,1$ 
33733115aNL.fm Page 81 Tuesday, May 31, 2005 1:43 PM

$/925(16+(7352'8&77(*(%58,.(1
0,/,(87,36
+HWGRRUXDDQJHVFKDIWHDSSDUDDWLVXLWVOXLWHQG
EHVWHPGYRRUKXLVKRXGHOLMNJHEUXLN
9RRUHHQRSWLPDDOJHEUXLNYDQXZDSSDUDDW
LVKHWUDDG]DDPGHJHEUXLNVDDQZLM]LQJ
DDQGDFKWLJGRRUWHOH]HQKLHULQYLQGWXHHQ
EHVFKULMYLQJYDQKHWDSSDUDDWHQDGYLH]HQ
YRRUKHWFRQVHUYHUHQYDQ
YRHGLQJVPLGGHOHQ
%HZDDUGLWERHNMH]RGDWXKHWQDGHUKDQG
QRJHHQVNXQWUDDGSOHJHQ

&RQWUROHHUQDKHWXLWSDNNHQYDQKHWDSSDUDDW
RIKHWQLHWEHVFKDGLJGLVHQRIGHGHXUJRHG
VOXLW8ZOHYHUDQFLHUGLHQWELQQHQXXUYDQDI
GHOHYHULQJYDQKHWSURGXFWYDQHYHQWXHOH
VFKDGHRSGHKRRJWHWHZRUGHQJHVWHOG

+HWLVUDDG]DDPPLQVWHQVWZHHXXUWHZDFKWHQ
DOYRUHQVKHWDSSDUDDWLQZHUNLQJWHVWHOOHQRPKHW
NRHOFLUFXLWSHUIHFWWHNXQQHQODWHQIXQFWLRQHUHQ

=RUJHUYRRUGDWGHLQVWDOODWLHHQGHHOHNWULVFKH
DDQVOXLWLQJGRRUHHQJHNZDOLILFHHUGWHFKQLFXV
ZRUGHQYHUULFKWRYHUHHQNRPVWLJGH
DDQZLM]LQJHQYDQGHIDEULNDQWHQGHSODDWVHOLMNH
YHLOLJKHLGVYRRUVFKULIWHQ

5HLQLJGHELQQHQNDQWYDQKHWSURGXFWDOYRUHQV
KHWLQJHEUXLNWHQHPHQ
 9HUSDNNLQJ
+HWYHUSDNNLQJVPDWHULDDOLVYRRU
UHF\FOHEDDUHQGUDDJWKHWUHF\FOLQJVV\PERRO
9RRUGHYHUZHUNLQJPRHWHQGHSODDWVHOLMNH
YRRUVFKULIWHQZRUGHQQDJHOHHIG+HW
YHUSDNNLQJVPDWHULDDOSODVWLF]DNNHQVWXNNHQ
SRO\VW\UHHQHQ]PRHWEXLWHQKHWEHUHLNYDQ
NLQGHUHQZRUGHQJHKRXGHQRPGDWKHWHHQ
EURQYDQJHYDDUNDQYRUPHQ
 $IGDQNHQYDQKHWDSSDUDDW
+HWSURGXFWLVYHUYDDUGLJGYDQPDWHULDDOGDWNDQ
ZRUGHQJHUHF\FOHG
'LWDSSDUDDWLVYRRU]LHQYDQKHWPHUNWHNHQ
YROJHQVGH(XURSHVHULFKWOLMQ(*LQ]DNH
$IJHGDQNWHHOHNWULVFKHHQHOHNWURQLVFKH
DSSDUDWHQ$(($
'RRUHUYRRUWH]RUJHQGDWGLWSURGXFWRSGH
MXLVWHPDQLHUDOVDIYDOZRUGWYHUZHUNWKHOSWX
PRJHOLMNQHJDWLHYHFRQVHTXHQWLHVYRRUKHWPLOLHX
HQGHPHQVHOLMNHJH]RQGKHLGWHYRRUNRPHQGLH
DQGHUV]RXGHQNXQQHQZRUGHQYHURRU]DDNWGRRU
RQMXLVWHYHUZHUNLQJYDQGLWSURGXFWDOVDIYDO
+HWV\PERRO RSKHWSURGXFWRIRSGH
ELMEHKRUHQGHGRFXPHQWDWLHJHHIWDDQGDWGLW
SURGXFWQLHWDOVKXLVKRXGHOLMNDIYDOPDJZRUGHQ
EHKDQGHOG,QSODDWVGDDUYDQPRHWKHWZRUGHQ
DIJHJHYHQELMHHQYHU]DPHOSXQWYRRUUHF\FOLQJ
YDQHOHNWULVFKHHQHOHNWURQLVFKHDSSDUDWHQ
0DDNKHWDSSDUDDWRSKHWPRPHQWGDWKHWZRUGW
DIJHGDQNWRQEUXLNEDDUGRRUGHGHXUHQWH
YHUZLMGHUHQHQGHYRHGLQJVNDEHOGRRUWHVQLMGHQ
9ROJGHSODDWVHOLMNHYRRUVFKULIWHQYRRU
DIYDOYHUZHUNLQJRSZDQQHHUXKHWDSSDUDDW
DIGDQNWHQEUHQJKHWQDDUHHQVSHFLDDO
YHUZHUNLQJVEHGULMI/DDWKHWDSSDUDDW]HOIVQLHW
YRRUHQNHOHGDJHQRQEHZDDNWDFKWHURPGDW
KHWHHQEURQYDQJHYDDUYRRUNLQGHUHQLV9RRU
QDGHUHLQIRUPDWLHRYHUGHEHKDQGHOLQJ
WHUXJZLQQLQJHQUHF\FOLQJYDQGLWSURGXFWZRUGW
XYHU]RFKWFRQWDFWRSWHQHPHQPHWKHW
VWDGVNDQWRRULQXZZRRQSODDWVXZ
DIYDORSKDDOGLHQVWRIGHZLQNHOZDDUXKHW
SURGXFWKHHIWDDQJHVFKDIW
,QIRUPDWLH
'LWDSSDUDDWEHYDWJHHQ&).KHWNRHOFLUFXLW
EHYDW5DRI+)&KHWNRHOFLUFXLWEHYDW
5D
9RRUDSSDUDWHQPHWLVREXWDDQ5D
LVREXWDDQLVHHQQDWXXUOLMNJDVGDWJHHQ
VFKDGHOLMNHLQYORHGKHHIWRSKHWPLOLHXPDDUZHO
RQWYODPEDDULV+HWLVGDDURPQRRG]DNHOLMNRP
WHFRQWUROHUHQRIGHOHLGLQJHQYDQKHWNRHOFLUFXLW
QLHWEHVFKDGLJG]LMQ
&RQIRUPLWHLWVYHUNODULQJ
'LWDSSDUDDWLVEHVWHPGYRRUKHWFRQVHUYHUHQ
YDQYRHGLQJVPLGGHOHQHQLVYHUYDDUGLJG
LQRYHUHHQVWHPPLQJPHWGH(XURSHVH
5LFKWOLMQ((*(*HQ(*
1R
'LWSURGXFWLVRQWZLNNHOGJHIDEULFHHUGHQRS
GHPDUNWJHEUDFKWLQRYHUHHQVWHPPLQJPHW
GHYHLOLJKHLGVYHUHLVWHQYDQGH
/DDJVSDQQLQJVULFKWOLMQ((*
GHYHLOLJKHLGVYHUHLVWHQYDQGH´(0&µULFKWOLMQ
((*
JHZLM]LJGGRRUGH5LFKWOLMQ((*
'HHOHNWULVFKHYHLOLJKHLGYDQKHWDSSDUDDWLV
DOOHHQJHZDDUERUJGZDQQHHUKHWRSGHMXLVWH
ZLM]HRSHHQHIILFLsQWHZHUNHQGHLQVWDOODWLHLV
DDQJHVORWHQGLHYROJHQVGHZHWWHOLMNH
YRRUVFKULIWHQLVJHDDUG
33733115aNL.fm Page 82 Tuesday, May 31, 2005 1:43 PM

$/*(0(1(9225=25*60$$75(*(/(1(1
$'9,(=(1
*HEUXLNKHWNRHOYDNXLWVOXLWHQGYRRUKHW
EHZDUHQYDQYHUVHOHYHQVPLGGHOHQHQKHW
YULHVYDNXLWVOXLWHQGYRRUKHWEHZDUHQYDQ
GLHSYULHVSURGXFWHQKHWLQYULH]HQYDQYHUVH
OHYHQVPLGGHOHQHQKHWPDNHQYDQLMVEORNMHV
=RUJHUYRRUGDWKHWSURGXFWQDGHLQVWDOODWLH
QLHWRSGHYRHGLQJVNDEHOVWDDW
%HZDDUJHHQGUDQNHQLQJODVLQKHWYULHVYDN
ZDQWGH]HNXQQHQEDUVWHQ
(HWJHHQLMVEORNMHVRIZDWHULMVMHVGLHQHWXLWGH
YULH]HUNRPHQDDQJH]LHQGH]H]RNRXG]LMQ
GDW]HEUDQGZRQGHQNXQQHQYHURRU]DNHQ
7UHNGHVWHNNHUXLWKHWVWRSFRQWDFWRIVOXLWGH
VWURRPWRHYRHUDIYRRUGDWXPHWUHLQLJLQJVRI
RQGHUKRXGVZHUN]DDPKHGHQEHJLQW
,QVWDOOHHUKHWSURGXFWQLHWLQGHEXXUWYDQHHQ
ZDUPWHEURQ
%HZDDURIJHEUXLNJHHQEHQ]LQHRIDQGHUH
JDVVHQHQOLFKWRQWYODPEDUHVWRIIHQLQGH
EXXUWYDQKHWSURGXFWRIDQGHUHHOHNWULVFKH
KXLVKRXGHOLMNHDSSDUDWXXU'HGDPSHQGLH
KLHUXLWYRRUWNRPHQNXQQHQEUDQGRI
H[SORVLHVYHURRU]DNHQ
/DDWYRRUHHQJRHGHYHQWLODWLHDDQEHLGH
]LMGHQHQERYHQKHWDSSDUDDWHHQUXLPWHYULM
+RXGGHYHQWLODWLHRSHQLQJHQLQGHEHKXL]LQJ
YDQKHWDSSDUDDWRILQGHRPNDVWLQJYULMYDQ
HQLJHREVWUXFWLHV
$OOHDSSDUDWHQPHWLMVPDNHUVHQ
ZDWHUGLVSHQVHUVPRHWHQRSHHQ
ZDWHUOHLGLQJQHWDDQJHVORWHQZRUGHQGDW
XLWVOXLWHQGGULQNZDWHUOHYHUWPHWHHQ
ZDWHUOHLGLQJGUXNYDQWXVVHQGHHQEDU
HQ36,'HLMVPDNHUVHQRI
ZDWHUGLVSHQVHUVGLHQLHWUHFKWVWUHHNVRSKHW
ZDWHUOHLGLQJQHW]LMQDDQJHVORWHQPRJHQ
XLWVOXLWHQGPHWGULQNZDWHUZRUGHQJHYXOG
,QVWDOOHHUKHWSURGXFWZDWHUSDVRSHHQYORHU
GLHKHWJHZLFKWNDQGUDJHQHQLQHHQUXLPWH
GLHJHVFKLNWLVYRRUGHDIPHWLQJHQHQKHW
JHEUXLNYDQKHWSURGXFW
3ODDWVKHWDSSDUDDWLQHHQGURJHHQJRHG
JHYHQWLOHHUGHUXLPWH+HWDSSDUDDWLV
DIJHVWHOGRPWHZHUNHQLQUXLPWHQZDDULQGH
WHPSHUDWXXUELQQHQGHYROJHQGHZDDUGHQ
OLJWGLHRSKXQEHXUWZHHUDIKDQNHOLMN]LMQYDQ
GHNOLPDDWNODVVHGLHRSKHWW\SHSODDWMHVWDDW
DDQJHJHYHQ+HWLVPRJHOLMNGDWKHWDSSDUDDW
QLHWJRHGIXQFWLRQHHUWDOVKHWYRRUHHQODQJH
WLMGLQHHQUXLPWHZRUGWJHODWHQPHWHHQ
KRJHUHRIODJHUHWHPSHUDWXXUGDQKHW
JHQRHPGHEHUHLN
:HHVYRRU]LFKWLJELMKHWYHUSODDWVHQYDQKHW
DSSDUDDWRPWHYRRUNRPHQGDWGHYORHU
EHVFKDGLJGUDDNWEYSDUNHW
*HEUXLNJHHQPHFKDQLVFKHV\VWHPHQRI
DQGHUHPLGGHOHQRPKHWRQWGRRLSURFHVWH
YHUVQHOOHQEHKDOYHGDQGLHGRRUGHIDEULNDQW
]LMQDDQEHYROHQ
%HVFKDGLJKHWLQWHUQHYORHLVWRIFLUFXLWYDQGH
NRHONDVWQLHW
*HEUXLNJHHQHOHNWULVFKHDSSDUDWHQDDQGH
ELQQHQNDQWYDQGHYULHVYDNNHQYRRU
GLHSYULHVSURGXFWHQDOVGLHYDQHHQDQGHU
W\SH]LMQGDQDDQEHYROHQGRRUGHIDEULNDQW
+HWDSSDUDDWLVQLHWEHVWHPGRPJHEUXLNWWH
ZRUGHQGRRUMRQJHNLQGHUHQRI]LHNH
SHUVRQHQ]RQGHUOLFKDPHOLMNHFRQWUROH
2PKHWULVLFRWHYHUPLMGHQGDWNLQGHUHQLQGH
NRHONDVWRSJHVORWHQUDNHQHQVWLNNHQPDJ
KHQQLHWZRUGHQWRHJHVWDDQLQKHWSURGXFWWH
VSHOHQRI]LFKHULQWHYHUVWRSSHQ
'HYRHGLQJVNDEHOPDJXLWVOXLWHQGZRUGHQ
YHUYDQJHQGRRUHHQEHYRHJGWHFKQLFXV
*HEUXLNJHHQYHUOHQJVQRHUHQRIPHHUYRXGLJH
DGDSWHUV
+HWPRHWPRJHOLMN]LMQKHWDSSDUDDWYDQKHW
HOHNWULFLWHLWVQHWDIWHNRSSHOHQGRRUGH
VWHNNHUXLWKHWVWRSFRQWDFWWHKDOHQRIYLDHHQ
WZHHSROLJHQHWVFKDNHODDUGLHERYHQVWURRPV
YDQKHWVWRSFRQWDFWLVJHSODDWVW
&RQWUROHHURIGHVSDQQLQJRSKHWW\SHSODDWMH
RYHUHHQNRPWPHWGHVSDQQLQJLQXZZRQLQJ
6OLNGHQLHWJLIWLJHYORHLVWRIXLWGH
YULHVHOHPHQWHQQLHWLQLQGLHQELMJHOHYHUG
.OLPDDWNODVVH 2PJWHPS& 2PJWHPS)
61 9DQWRW 9DQWRW
1 9DQWRW 9DQWRW
67 9DQWRW 9DQWRW
7 9DQWRW 9DQWRW
33733115aNL.fm Page 83 Tuesday, May 31, 2005 1:43 PM

%(6&+5,-9,1*9$1+(7$33$5$$7
9ULHVYDN
6
$XWRPDWLVFKHLMVPDNHU
7
5RRVWHUV
8
/DJHNRUI
9
+RJHNRUI
:
%DNYRRULMVEORNMHV
;
,Q]HWVWXNELQQHQGHXUYULH]HU
<
9DNELQQHQGHXUYULH]HU
=
%LQQHQODPSMH
.RHOYDN
$
%LQQHQODPSMH
%
/DPSMHLQKHWPLGGHQ
&
9HUVWHOEDDUVFKDS
'
'HNVHOYDQODGH
(
/DGH
)
*URHQWHODGH
*
5HJHOLQJJURHQWHODGH
+
9OHHVODGH
,
5HJHOLQJYOHHVODGH
.
9DN
/
9DNPHWIOHVVHQKRXGHUV
0
9DNOWPHWIOHVVHQKRXGHUV
1
9DNOW
2
$IVFKHLGHUSODQNMH
3
(LHUEDNMH
4
:DWHUILOWHUQLHWRSDOOHPRGHOOHQ
5
0XOWLIORZ
33733115aNL.fm Page 84 Tuesday, May 31, 2005 1:43 PM

%(6&+5,-9,1*9$1+(7%(',(1,1*63$1((/
.QRSSHQYRRUDDQXLW]HWWHQYDQKHWNRHOYDNHQKHWYULHVYDNEODGHUHQGRRUPHQX
6HOHFWHUHQHQEHYHVWLJHQ

7HPSHUDWXXUNQRSYULHVYDN

7HPSHUDWXXUNQRSNRHONDVW

.QRSRPKHWPHQXWHGRRUORSHQ

%HYHVWLJLQJVNQRS

'UXNNQRSRPGHLMVPDNHUDDQXLWWH]HWWHQ

$DQ8LWNQRSYRRUKHWJHKHOHDSSDUDDW
3LFWRJUDPPHQIXQFWLHVHQLQVWHOOLQJHQ
!
$
#
"
)XQFWLHVHQLQVWHOOLQJHQYRRUKHWNRHOYDNHQKHW
YULHVYDN
3LFWRJUDPPHQYDQSURGXFWDODUPHQRIVWRULQJHQ
3LFWRJUDPPHQYDQDSSDUDDWHQNHX]HYDQ
LMVEORNMHV
33733115aNL.fm Page 85 Tuesday, May 31, 2005 1:43 PM

)XQFWLHVHQLQVWHOOLQJHQYRRUKHWNRHOYDN
'HXUYULHVYDNHQRINRHOYDNRSHQ
)XQFWLH´3DUW\µLQJHVFKDNHOG
,QJHVWHOGHWHPSHUDWXXULQKHWYULHVYDN
)XQFWLHVHQLQVWHOOLQJHQYRRUKHWNRHOYDN
6QHOYULHVIXQFWLH
,QJHVWHOGHWHPSHUDWXXULQKHWNRHOYDN
)XQFWLHVQHOOHDINRHOLQJ
)XQFWLHYDNDQWLH
3LFWRJUDPPHQYDQSURGXFWDODUPHQRIVWRULQJHQ
WK6HQVHIXQFWLHJHDFWLYHHUG+HWDSSDUDDWLVEH]LJPHWGHLQVWHOOLQJYDQGHJHYUDDJGH
RPVWDQGLJKHGHQYRRUGHEHVWHFRQVHUYHULQJYDQYRHGLQJVPLGGHOHQ
)XQFWLHWRHWVHQEORNNHULQJLQJHVWHOG
+HWDODUPSLFWRJUDPKHHIWRYHUKHWDOJHPHHQEHWUHNNLQJRSKHWJHOXLGVVLJQDDO
6WRULQJVSLFWRJUDPHQVHUYLFHEHO
%HVFKLNEDUHIXQFWLHVHQLQVWHOOLQJHQYRRUGHLMVPDNHUHQKHWZDWHUILOWHU
.HX]HYRRULMVEORNMHVRIJHPDOHQLMV
*HHIWGHVWDDWYDQKHWZDWHUILOWHUDDQ
33733115aNL.fm Page 86 Tuesday, May 31, 2005 1:43 PM

*(%58,.9$1+(795,(69$..2(/9$.
6OXLWKHWDSSDUDDWDDQRSGHZDWHUOHLGLQJHQKHWHOHNWULFLWHLWVQHW]LHGH,QVWDOODWLHKDQGOHLGLQJ
%LMKHWPDNHQYDQGHHOHNWULVFKHDDQVOXLWLQJZRUGWKHWGLVSOD\YHUOLFKWHQ
ZRUGHQDOOHSLFWRJUDPPHQHQNHOHVHFRQGHQZHHUJHJHYHQ
'LUHFWGDDUQD
:RUGWGHIXQFWLH JHDFWLYHHUG
*HGXUHQGHGHSHULRGHGDWKHWDSSDUDDWRSGHLQGHIDEULHNYRRUDI
LQJHVWHOGHWHPSHUDWXXUNRPWNQLSSHUWKHWDODUPODPSMH NOLQNWKHW
JHOXLGVVLJQDDOHQYHUVFKLMQHQHUWZHHNQLSSHUHQGHVWUHHSMHVRSKHW
GLVSOD\YDQKHWYULHVYDN'LWEHWHNHQWGDWKHWSURGXFWQRJQLHWGH
RSWLPDOHWHPSHUDWXUHQEHUHLNWKHHIWYRRUYRHGVHOFRQVHUYHULQJ$OVGH
WHPSHUDWXXULQGLFDWRUYHUVFKLMQWHQKHWJHOXLGVVLJQDDONOLQNWEHWHNHQW
GLWGDWKHWDODUPYRRUHHQODQJGXULJHEODFNRXWLVRSJHWUHGHQ]LH
SDUDJUDDI´$ODUPHQµRSSDJLQD 
RSKHWGLVSOD\YDQGHNRHONDVWZRUGWHHQLQGHIDEULHNLQJHVWHOGH
WHPSHUDWXXUYDQ&ZHHUJHJHYHQ
2PKHWHYHQWXHOHJHOXLGVDODUPXLWWHVFKDNHOHQKRXGWXGHWRHWV2.
LQJHGUXNW
'HDODUPLQGLFDWLH
JDDWXLWDOVKHWYULHVYDNHHQJRHGHWHPSHUDWXXU
KHHIWEHUHLNWYRRUKHWFRQVHUYHUHQYDQYRHGLQJVPLGGHOHQ2SGLWSXQW
NXQQHQGHYRHGLQJVPLGGHOHQLQKHWYULHVYDNZRUGHQJH]HW
2SPHUNLQJ
XNXQWKHWEHGLHQLQJVSDQHHOQLHWJHEUXLNHQYRRUGHIXQFWLHVYDQKHWYULHVYDNWRWGLWGHMXLVWH
WHPSHUDWXXUKHHIWEHUHLNWYRRUKHWFRQVHUYHUHQYDQOHYHQVPLGGHOHQ
1DGDWKHWDSSDUDDWLQZHUNLQJLVJHVWHOGGXXUWKHWRQJHYHHUXXUYRRUGDWGHMXLVWHWHPSHUDWXXUZRUGW
EHUHLNWYRRUKHWFRQVHUYHUHQYDQHHQQRUPDOHODGLQJYDQKHWNRHOYDN
%(/$1*5,-.

$OVHUYRHGLQJVPLGGHOHQLQGHNRHONDVWZRUGHQJHSODDWVWYRRUGDWKHWDSSDUDDWGHMXLVWHWHPSHUDWXXU
KHHIWEHUHLNWYRRUGHFRQVHUYHULQJYDQYRHGLQJVPLGGHOHQGDQNXQQHQGH]HEHGHUYHQ
+HWLQVWHOOHQYDQGHNQRSSHQYDQKHWYULHVYDNHQKHWNRHOYDNRSHHQODJHUHNRXGHUHVWDQGGDQGH
DDQEHYROHQVWDQG]DOGHWHPSHUDWXXULQGHYDNNHQQLHWVQHOOHUODWHQDINRHOHQ
=HWJHHQYRHGVHOLQGHNRHONDVWLQGHEXXUWYDQGHXLWJDQJVRSHQLQJHQYDQGHOXFKW
(HQLQJHERXZGHH[WHUQHYRFKWUHJHODDUYRRUNRPWRYHUPDWLJHYRFKWYRUPLQJRSGHYRRUVWHUDQGHQKHW
LVQRUPDDOGDWGH]HUDQGHQVRPVZDUPDDQYRHOHQ
'HELQQHQYHUOLFKWLQJJDDWEUDQGHQZDQQHHUEHLGHGHXUHQJHRSHQGZRUGHQ
33733115aNL.fm Page 87 Tuesday, May 31, 2005 1:43 PM

5,&+7/,-19225+(76(/(&7(5(19$1'()81&7,(6
7HPSHUDWXXUYULHVYDN
*HHIWGHLQWHUQHWHPSHUDWXXUZHHUGLHLVLQJHVWHOGLQKHWYULHVYDN
'HLQJHVWHOGHWHPSHUDWXXUZRUGWLQKHWJHKHXJHQRSJHVODJHQHQDXWRPDWLVFKKHUVWHOGRRNQDHHQ
HYHQWXHOHVWURRPXLWYDORIQDGDWKHWDSSDUDDWPHWGHVWDQGE\NQRSLVXLWJHVFKDNHOG
6HOHFWLHHQUHJHOLQJWHPSHUDWXXUYULHVYDN
2PGHLQWHUQHWHPSHUDWXXUWHYHUDQGHUHQPRHWGHNQRS
IUHH]HUWHPS
ZRUGHQLQJHGUXNWWRWGDWGH
JHZHQVWHZDDUGHEHUHLNWZRUGW'HJHNR]HQWHPSHUDWXXUNQLSSHUWJHGXUHQGHPD[LPDDOVHFRQGHQ
HQZRUGWGDDUQDDXWRPDWLVFKEHYHVWLJG
6QHOYULH]HQ
'H]HIXQFWLHPRHWZRUGHQJHDFWLYHHUGYRRUGDWHUYHUVHYRHGLQJVPLGGHOHQZRUGHQLQJHYURUHQ
'H]HIXQFWLHZRUGWJHDFWLYHHUGGRRURSGHPHQXWRHWVWHGUXNNHQWRWGDWKHWV\PERROYDQ
VQHOYULH]HQYHUVFKLMQW
+HWV\PERRONQLSSHUWHQRRNGHGHXUYDQKHWYULHVYDNZRUGWYHUOLFKWGUXNRS2.RPWHEHYHVWLJHQ
'HIXQFWLHZRUGWQDXXUXLWJHVFKDNHOGRINDQKDQGPDWLJXLWJHVFKDNHOGZRUGHQGRRUGH]H
KDQGHOLQJWHKHUKDOHQ
7HPSHUDWXXUNRHOYDN
*HHIWGHLQJHVWHOGHWHPSHUDWXXUYDQKHWNRHOYDNZHHU
'HLQJHVWHOGHWHPSHUDWXXUZRUGWLQKHWJHKHXJHQRSJHVODJHQHQDXWRPDWLVFKKHUVWHOGRRNQDHHQ
HYHQWXHOHVWURRPXLWYDORIQDGDWKHWDSSDUDDWLVXLWJHVFKDNHOGPHWGHVWDQGE\NQRS
6HOHFWLHHQUHJHOLQJYDQGHWHPSHUDWXXULQKHWNRHOYDN
2PGHLQWHUQHWHPSHUDWXXUWHYHUDQGHUHQPRHWGHNQRS
IULGJHWHPS
ZRUGHQLQJHGUXNWWRWGDWGH
JHZHQVWHZDDUGHEHUHLNWZRUGW'HJHNR]HQWHPSHUDWXXUNQLSSHUWJHGXUHQGHPD[LPDDOVHFRQGHQHQ
ZRUGWGDDUQDDXWRPDWLVFKEHYHVWLJG
6QHOOHDINRHOLQJ
'H]HIXQFWLHPRHWZRUGHQJHDFWLYHHUGYRRUGDWHUYHUVHYRHGLQJVPLGGHOHQZRUGHQJHNRHOG'H]H
IXQFWLHZRUGWJHDFWLYHHUGGRRURSGHPHQXWRHWVWHGUXNNHQWRWGDWKHWV\PERROYDQGHIXQFWLHVQHOOH
DINRHOLQJYHUVFKLMQW
+HWV\PERRONQLSSHUWHQRRNKHWODPSMHYDQGHGHXUYDQGHNRHONDVWJDDWDDQGUXNRS2.RPWH
EHYHVWLJHQ
'HIXQFWLHZRUGWQDXXUXLWJHVFKDNHOGRINDQKDQGPDWLJXLWJHVFKDNHOGZRUGHQGRRUGH]HKDQGHOLQJ
WHKHUKDOHQ
2SPHUNLQJ
JHGXUHQGHGHVHOHFWLHIDVHYDQGHJHNR]HQIXQFWLHKHHIWGHJHEUXLNHUVHFRQGHQWLMGRP
WHNLH]HQHQRPPHWGHWRHWV2.]LMQNHX]HWHEHYHVWLJHQDQGHUVPRHWGHJHEUXLNHURSQLHXZ
EHJLQQHQGRRURSGHPHQXWRHWVWHGUXNNHQ
)XQFWLH
'H
WK
6HQVHIXQFWLHJDDWDXWRPDWLVFKDDQZDQQHHU
HUHHQDDQ]LHQOLMNHKRHYHHOKHLGDIWHNRHOHQHQRILQWHYULH]HQYRHGLQJVPLGGHOHQLVJHODGHQ
GHGHXUYDQGHNRHONDVWHQRIYULH]HUODQJHUHWLMGKHHIWRSHQJHVWDDQ
HUHHQODQJGXULJHVWURRPXLWYDOLVJHZHHVWHQGHLQWHUQHWHPSHUDWXXUYDQKHWDSSDUDDWJHVWHJHQLV
WRWHHQQLYHDXGDWWHKRRJLVYRRUGHMXLVWHFRQVHUYHULQJYDQGHYRHGLQJVPLGGHOHQ
+HWSLFWRJUDP YRHUWHHQNRUWHDQLPDWLHXLWZDDUQDKHWEOLMIWEUDQGHQJHGXUHQGHGHWLMGGLH
QRGLJLVRPGHRSWLPDOHFRQVHUYHULQJVRPVWDQGLJKHGHQDXWRPDWLVFKWHKHUVWHOOHQ
33733115aNL.fm Page 88 Tuesday, May 31, 2005 1:43 PM

5,&+7/,-19225+(76(/(&7(5(19$1'()81&7,(6
9DNDQWLH
'H]HIXQFWLHGHDFWLYHHUWGHNRHOLQJLQKHWNRHOYDNLQKHWJHYDOGHJHEUXLNHUODQJHWLMGDIZH]LJLV
'H]HIXQFWLHZRUGWJHDFWLYHHUGGRRURSGHPHQXNQRSWHGUXNNHQWRWKHWV\PERROYDNDQWLH
YHUVFKLMQW 
+HWV\PERRONQLSSHUWHQKHWGLVSOD\YDQGHNRHONDVWJHHIWGHWHPSHUDWXXUQLHWZHHUGUXNRS2.
RPWHEHYHVWLJHQ2PGHNRHOIXQFWLHYDQKHWNRHOYDNZHHUWHDFWLYHUHQGH]HOIGHKDQGHOLQJ
YHUULFKWHQ
%HODQJULMN
QDGDWGH]HIXQFWLHJHDFWLYHHUGLVPRHWEHGHUIHOLMNYRHGVHOXLWKHWNRHOYDNZRUGHQ
YHUZLMGHUGHQPRHWGHGHXUJHVORWHQEOLMYHQGHNRHONDVW]DOHHQJHVFKLNWHWHPSHUDWXXUEHKRXGHQ
RPGHYRUPLQJYDQOXFKWMHVWHYRRUNRPHQ
%HODQJULMN
KHWLVQLHWPRJHOLMNRPGHIXQFWLH´VQHOOHDINRHOLQJµLQWHVFKDNHOHQZDQQHHUGHIXQFWLH
9$&$7,21DFWLHILV
3DUW\VWDQG
'H]HIXQFWLHZRUGWJHDFWLYHHUGGRRURSGHPHQXWRHWVWHGUXNNHQWRWGDWKHWV\PERROYDQGHSDUW\
VWDQG YHUVFKLMQW
+HWV\PERRONQLSSHUWGUXNRS2.RPWHEHYHVWLJHQ
'H]HIXQFWLHPDDNWKHWPRJHOLMNGUDQNHQWHNRHOHQLQKHWYULHVYDN
$OVGH]HIXQFWLHDFWLHILVEUDQGWKHWV\PERRO1DGDWGHIXQFWLHPLQXWHQJHDFWLYHHUGJHZHHVWLV
GHWLMGGLHQRGLJLVRPHHQIOHVYDQOLWHUWHNRHOHQ]RQGHUGDWKHWJODVEUHHNWJDDWKHW
SLFWRJUDPNQLSSHUHQHQNOLQNWHUHHQJHOXLGVVLJQDDOKHWGLVSOD\OLFKWRSHQGHDODUPLQGLFDWLHZRUGW
ZHHUJHJHYHQ+DDOGHIOHVXLWKHWYULHVYDNHQVFKDNHOGHIXQFWLHXLWGRRURSGHWRHWV2.WHGUXNNHQ
%HODQJULMN
ODDWGHIOHVQLHWODQJHULQKHWYULHVYDNGDQGHWLMGGLHQRGLJLVYRRUKHWNRHOHQ
7RHWVHQEORNNHULQJ
0HWGH]HIXQFWLHNXQQHQHYHQWXHOHRQRS]HWWHOLMNHZLM]LJLQJHQYDQLQVWHOOLQJHQRIXLWVFKDNHOLQJYDQ
KHWDSSDUDDWZRUGHQYRRUNRPHQ
'UXNVHFRQGHQWHJHOLMNHUWLMGRSGHWRHWVHQ
IUHH]HUWHPS
HQ
IULGJHWHPS
WRWKHWV\PERRO
JDDWEUDQGHQGHLQVWHOOLQJZRUGWEHYHVWLJGGRRUHHQJHOXLGVVLJQDDO
'HIXQFWLHNDQZRUGHQXLWJHVFKDNHOGPHWGH]HOIGHSURFHGXUHWRWGDWKHWV\PERRO GRRIW
6WDQGE\
'H]HIXQFWLHGLHQWRP]RZHOKHWNRHOYDNDOVKHWYULHVYDNEXLWHQZHUNLQJWHVWHOOHQ
2PGHVWDQGE\IXQFWLHWHDFWLYHUHQGHNQRS VHFRQGHQODQJLQJHGUXNWKRXGHQ2PGHIXQFWLH
WHKHUVWHOOHQPRHWGH]HOIGHSURFHGXUHZRUGHQJHYROJGWRWGDWGHHHUGHULQJHVWHOGHWHPSHUDWXUHQRS
KHWGLVSOD\WH]LHQ]LMQ
:DQQHHUKHWDSSDUDDWRSVWDQGE\VWDDWLVKHWOLFKWLQKHWNRHOYDNHQKHWYULHVYDNXLW
%HGHQNKLHUELMZHOGDWKHWDSSDUDDWQLHWLVDIJHNRSSHOGYDQGHHOHNWULVFKHYRHGLQJ
33733115aNL.fm Page 89 Tuesday, May 31, 2005 1:43 PM

5,&+7/,-19225+(76(/(&7(5(19$1'()81&7,(6
$ODUPHQ
'H]HLQGLFDWLHVZRUGHQPHHJHGHHOGGRRUPLGGHOYDQHHQJHOXLGVVLJQDDOHQEHHOGVLJQDOHQ
+HWOLFKWYDQKHWGLVSOD\JDDWDDQ]RGUDHU]LFKHHQDODUPVLWXDWLHYRRUGRHW
$ODUPWHPSHUDWXXUYULH]HU
(UZRUGWHHQJHOXLGVVLJQDDOJHDFWLYHHUGKHWDODUPV\PERROZRUGWZHHUJHJHYHQHQGH
WHPSHUDWXXUDDQGXLGLQJYHUDQGHUWLQWZHHNQLSSHUHQGHVWUHHSMHV'UXNRSGHWRHWV2.RPKHW
JHOXLGVVLJQDDOXLWWHVFKDNHOHQ
:RUGWJHDFWLYHHUGZDQQHHU
KHWDSSDUDDWYRRUKHWHHUVWZRUGWDDQJHVORWHQRSKHWHOHNWULFLWHLWVQHWRIQDHHQQRQDFWLHYH
SHULRGH
'HWHPSHUDWXXUYDQKHWYULHVYDNQLHWJHVFKLNWLV
(UHHQKRHYHHOKHLGLQWHYULH]HQOHYHQVPLGGHOHQLVJHODGHQGLHJURWHULVGDQGHKRHYHHOKHLGGLHRS
KHWVHULHQXPPHUSODDWMHLVDDQJHJHYHQ
'HGHXUYDQGHYULH]HUODQJHWLMGRSHQLVJHEOHYHQ
2SPHUNLQJHQ
LQGH]HRPVWDQGLJKHGHQNDQGHIXQFWLH DXWRPDWLVFKJHDFWLYHHUGZRUGHQ
$ODUP%ODFNRXW
2SKHWGLVSOD\YDQKHWYULHVYDNZRUGWGHPD[LPDOHWHPSHUDWXXUZHHUJHJHYHQGLHEHUHLNWLVWLMGHQV
GHSHULRGHZDDULQHUJHHQVWURRPZDV7HJHOLMNHUWLMGJDDWKHWDODUPSLFWRJUDPEUDQGHQHQZRUGWKHW
JHOXLGVVLJQDDOJHDFWLYHHUG
'LWDODUPNDQLQGHYROJHQGHVLWXDWLHVJHDFWLYHHUGZRUGHQ
ELMGHHHUVWHDDQVOXLWLQJRSKHWHOHNWULFLWHLWVQHW
DOVHUHHQODQJGXULJHVWURRPXLWYDOLVJHZHHVWHQGHLQWHUQHWHPSHUDWXXUYDQKHWYULHVYDNJHVWHJHQ
LVWRWHHQQLYHDXGDWWHKRRJLVYRRUGHMXLVWHFRQVHUYHULQJYDQGHYRHGLQJVPLGGHOHQ
2PGHDODUPIXQFWLHXLWWHVFKDNHOHQGUXNWXRSGH2.WRHWVWRWKHWJHOXLGVVLJQDDOVWRSW
/HWRS
KHWLVUDDG]DDPGHVWDDWYDQGHYRHGLQJVPLGGHOHQLQEHLGHYDNNHQWHFRQWUROHUHQYRRUGDWX
RYHUJDDWWRWKHWRSQLHXZLQYULH]HQRIFRQVXPHUHQ
%HGULMIVDODUPHQ
,QJHYDOYDQHHQDODUPPHWEHWUHNNLQJWRWGHZHUNLQJZRUGHQERYHQGLHQLQKHWNRHORIYULHVYDN
DIKDQNHOLMNYDQGHSODDWVYDQGHVWRULQJDODUPLQGLFDWLHVZHHUJHJHYHQ]RDOVELMY6)RIGHQ]QHHP
FRQWDFWRSPHWGHNODQWHQVHUYLFHHQYHUPHOGGHZHHUJHJHYHQFRGH
$ODUPGHXUHQYULHVYDNNRHONDVWRSHQ
+HWV\PERROYDQGHGHXUYDQGHYULH]HUNRHONDVWRIEHLGHJDDWEUDQGHQHQWHJHOLMNHUWLMGNOLQNWHU
HHQJHOXLGVVLJQDDO
:RUGWJHDFWLYHHUGZDQQHHU
HHQRIEHLGHGHXUHQODQJHUGDQPLQXWHQRSHQ]LMQJHZHHVW
'UXNRSGH2.WRHWVRPKHWJHOXLGVDODUPXLWWHVFKDNHOHQ
$OVGHGHXUQRJPLQXWHQODQJHURSHQEOLMIWZRUGWKHWJHOXLGVVLJQDDORSQLHXZJHDFWLYHHUG
6OXLWGHGHXUHQRPKHWDODUPXLWWHVFKDNHOHQ
2SPHUNLQJ
LQGH]HRPVWDQGLJKHGHQNDQGHIXQFWLH DXWRPDWLVFKJHDFWLYHHUGZRUGHQ
33733115aNL.fm Page 90 Tuesday, May 31, 2005 1:43 PM

*(%58,.9$1'(,-6',63(16(5
1,(723$//(02'(//(1
2QRIILMVPDNHU
'H]HIXQFWLHVFKDNHOWGHSURGXFWLHYDQLMVLQHQRIXLW
2PGH]HIXQFWLHWHDFWLYHUHQRIWHGHDFWLYHUHQGUXNWXRSGHNQRS
LFHRQRII
WRWKHWSLFWRJUDP
QLHWPHHUZHHUJHJHYHQZRUGW
.HX]HLMV
'HIXQFWLHLVJHDFWLYHHUGDOVKHWV\PERRO YHUOLFKWLV1DRSGHNQRS
LFHPRGH
WHKHEEHQJHGUXNW
LVKHWPRJHOLMNKHWV\PERROWHNLH]HQGDWELMKHWJHZHQVWHW\SHLMVKRRUWUHVSHFWLHYHOLMNJHPDOHQRI
EORNMHVZDWGDDUQDJDDWEUDQGHQ
2PKHWLMVZHJWHQHPHQ

GUXNRSGHNQRS
LFHPRGH
HQNLHVKHWJHZHQVWHW\SHLMV

'XZPHWHHQJODVWHJHQGHKHQGHOYDQGHLMVGLVSHQVHU+RXGKHWJODV
GLFKWELMGHRSHQLQJZDDUXLWKHWLMVQDDUEXLWHQNRPW]RGDWGLWQLHWEXLWHQ
KHWJODVYDOW

2PGHLMVDXWRPDDWWHDFWLYHUHQLVKHWQLHWQRGLJGDWXPHWYHHONUDFKWWHJHQ
GHKHQGHOGUXNW'RRUNUDFKWLJWHGUXNNHQNULMJWXQRFKVQHOOHUQRFKPHHU
LMV

+HWLVUDDG]DDPKHWJODVODQJ]DDPZHJWHWUHNNHQRPGHWRHYRHUYDQKHW
LMVWHVWRSSHQHQWHYRRUNRPHQGDWKHWLMVEOLMIWNRPHQ

+HWZRUGWJHDGYLVHHUGJHHQHUJGXQQHJOD]HQWHJHEUXLNHQYRRUKHW
ZHJQHPHQYDQLMV
$
2SPHUNLQJ
GHHHUVWHVHULHVLMVEORNMHVNXQQHQVOHFKWYDQVPDDN]LMQJRRL]HGDDURPZHJ+HWLMVNRPWXLWGHLMVEDNYDQ
GHLMVPDNHUGLHLQKHWYULHVYDN]LW
:DQQHHUKHWJODVWHJHQGHH[WHUQHKHQGHOZRUGWJHGXZGJDDWKHWOLFKWELQQHQLQGHGLVSHQVHUEUDQGHQ
GLWJDDWZHHUXLWDOVGHKHQGHOZRUGWORVJHODWHQHQ]LFKHHQYDONOHSRSHQWWXVVHQGHLMVEDNHQGHGLVSHQVHU
:DQQHHUKHWJODVYDQGHKHQGHOZRUGWYHUZLMGHUGJDDWGHYDONOHSGLFKW
'HLMVGLVSHQVHUIXQFWLRQHHUWQLHWZDQQHHUGHGHXUYDQKHWYULHVYDNRSHQVWDDW$OVXJURWHKRHYHHOKHGHQ
LMVEORNMHVQRGLJKHHIWZRUGWJHDGYLVHHUG]HUHFKWVWUHHNVXLWGHLMVEDNYDQGHLMVPDNHUWHKDOHQHQQLHWXLW
GHGLVSHQVHU
%LMJHPDOHQLMVZRUGHQGHLMVEORNMHVYRRUDIJLIWHYHUJUXL]HOG'DDUGRRUNDQKHWLHWVODQJHUGXUHQYRRUGDW
KHWYHUJUXL]HOGHLMVZRUGWDIJHJHYHQ+HWODZDDLYDQGHLMVPDOHULVQRUPDDOHQGHVWXNMHVLMVNXQQHQ
YHUVFKLOOHQGHDIPHWLQJHQKHEEHQ
:DQQHHUXQDKHWVHOHFWHUHQYDQYHUJUXL]HOGLMVLMVEORNMHVNLHVWNRPWHUPHWGHHHUVWHLMVEORNMHVHHQNOHLQH
KRHYHHOKHLGYHUJUXL]HOGLMVPHH1DLQVFKDNHOLQJYDQGHNRHONDVWGXXUWKHWRQJHYHHUHHQQDFKWYRRUGDW
]LFKGHHHUVWHLMVEORNMHVYRUPHQ
:DQQHHUGHKHQGHOZRUGWLQJHGUXNWHQHUQLHWVXLWNRPWGHNHX]HYHUDQGHUHQYDQJHPDOHQLMVQDDU
LMVEORNMHVRIDQGHUVRPRPHYHQWXHHOJHEORNNHHUGHVWXNNHQLMVWHYHUZLMGHUHQ
:DQQHHUGHKHQGHOQXZRUGWLQJHGUXNWHQHUQRJQLHWVXLWNRPWHHQSDDUPLQXWHQZDFKWHQHQGHKDQGHOLQJ
KHUKDOHQ
,QGLHQHUVSUDNHLVYDQFRQGHQVLQGHEXXUWYDQGHLMVRIZDWHUGLVSHQVHURSGHELMEHKRUHQGHVFKDNHODDU
GUXNNHQJHPDUNHHUGPHW
$
RSGHDIEHHOGLQJRPKHWPHFKDQLVPHWHJHQEHVODDQWHDFWLYHUHQ
33733115aNL.fm Page 91 Tuesday, May 31, 2005 1:43 PM

*(%58,.9$1'($8720$7,6&+(,-60$.(5
1,(723$//(02'(//(1
+DQGLJHWLSVYRRUKHWJHEUXLNYDQGHDXWRPDWLVFKH
LMVPDNHU
:DQQHHUGHGHXUYDQKHWYULHVYDNRSHQLVZRUGWJHDGYLVHHUG
KHWGHXUWMHYULMWHKRXGHQGDWGLHQWDOVVHQVRURPGHRYHUJDQJ
YDQLMVYDQGHDXWRPDWLVFKHLMVPDNHUQDDUGHEDNDDQGH
ELQQHQNDQWYDQGHGHXUWHEORNNHUHQ
'HLMVEDNZRUGWDOVYROJWYHUZLMGHUGHQZHHUJHSODDWVW

6WHHNYLHUYLQJHUVLQGHRSHQLQJDDQGHRQGHUNDQWYDQGHEDN
HQSODDWVXZGXLPRSGHRQWJUHQGHOLQJVNQRS

'UXNWHUZLMOXGHRQGHUNDQWYDQGHEDNPHWEHLGHKDQGHQ
YDVWKRXGWRSGHRQWJUHQGHOLQJVNQRSHQWLOGHEDNRPKRRJHQ
WUHNKHPHUXLW+HWLVQLHWQRGLJRPGHNQRSYDQGHLMVPDNHU
RS2))WH]HWWHQ'HLMVPDNHUPDDNWJHHQLMVDOVGHEDNQLHWLQ
GHGHXUJHSODDWVWLV
 'HQRUPDOHLMVSURGXFWLH
EHVWDDWXLWRQJHYHHUVHULHV
LMVEORNMHVLQXXU
9RRUKHWRQGHUKRXGYDQGHLMVEDN

0DDNGHEDNOHHJ/DDWKHWLMVLQGLHQQRGLJVPHOWHQLQZDUP
ZDWHU
*HEUXLNQRRLWVFKHUSHYRRUZHUSHQ
RPKHWLMVLQGHEDN
NDSRWWHPDNHQ+LHUGRRU]RXGHQGHEDNHQKHW
GLVSHQVHUPHFKDQLVPHEHVFKDGLJGNXQQHQUDNHQ

:DVGHLMVEDNDIPHWHHQPLOGUHLQLJLQJVPLGGHOVSRHOKHP
JRHGDIHQODDWKHPJRHGGURJHQ
*HEUXLNJHHQUHLQLJLQJVPLGGHOHQRIVFKXUHQGHRIDJUHVVLHYH
RSORVPLGGHOHQ
/HWRS
GHLMVPDNHUQLHWDDQ]HWWHQYRRUGDWKLMRSGHZDWHUOHLGLQJ
LVDDQJHVORWHQ
+HWLVQRUPDDOGDWGHLMVEORNMHVDDQHONDDUYDVW]LWWHQRSGH
KRHNHQ=HNXQQHQJHPDNNHOLMNYDQHONDDUORVJHPDDNW
ZRUGHQ
'HLMVPDNHUIXQFWLRQHHUWQLHW]RODQJKHWYULHVYDNQLHW
YROGRHQGHNRXGLVRPLMVWHPDNHQ
*HZRRQOLMNLVKLHUYRRUppQQDFKWQRGLJ
(HQJRHGHZDWHUNZDOLWHLWLVYDQEHODQJYRRUHHQJRHGH
NZDOLWHLWYDQKHWLMV&KHPLVFKHVWRIIHQGLHZRUGHQJHEUXLNW
RPKHWZDWHUWHRQWKDUGHQ]RDOV]RXWNXQQHQGHLMVPDNHU
EHVFKDGLJHQHQWRWJHYROJKHEEHQGDWKHWJHSURGXFHHUGHLMV
VOHFKWYDQNZDOLWHLWLV
33733115aNL.fm Page 92 Tuesday, May 31, 2005 1:43 PM

*(%58,.9$1'(:$7(5',63(16(5
1,(723$//(02'(//(1
$IJLIWHYDQZDWHU
+HWZDWHUJDDWVWURPHQGRRUHHQJODVWHJHQGHKHQGHOYDQGHGLVSHQVHUWHGXZHQKHWZDWHUVWRSW
ZDQQHHUGHKHQGHOZRUGWORVJHODWHQWHJHOLMNHUWLMGJDDWKHWOLFKWLQGHGLVSHQVHUEUDQGHQKHWGRRIW
ZDQQHHUGHKHQGHOZRUGWORVJHODWHQ+RXGKHWJODVGLFKWELMGHRSHQLQJZDDUXLWKHWZDWHUNRPWRP
OHNNDJHWHYRRUNRPHQ
:DFKWHQNHOHVHFRQGHQYRRUGDWXKHWJODVZHJKDDOWRPGHODDWVWHGUXSSHOVZDWHURIVWXNMHVLMVRSWH
YDQJHQ
+HWZDWHUUHVHUYRLUEHYLQGW]LFKDFKWHUGHWZHHRQGHUVWHODGHQYDQKHWNRHOYDN
2SPHUNLQJ
GRRUNUDFKWLJWHGUXNNHQNULMJWXQRFKVQHOOHUQRFKPHHUZDWHU
:DWHUWDSSHQ
%LMGHLQZHUNLQJVWHOOLQJYDQGHZDWHUGLVSHQVHUGHHHUVWHJOD]HQZDWHUZHJJRRLHQGDDUQDLVKHWJHVFKLNW
YRRUQRUPDOHFRQVXPSWLH+HWLVUDDG]DDPGH]HKDQGHOLQJWHKHUKDOHQZDQQHHUHUJHGXUHQGHODQJHUHWLMG
JHHQZDWHUJHWDSWLV
'XZPHWHHQJODVYRRU]LFKWLJWHJHQGHKHQGHOYDQGHGLVSHQVHUHQKRXGGHUDQGYDQKHWJODVGLFKWELMGH
RSHQLQJZDDUKHWZDWHUXLWNRPW+HWLVUDDG]DDPKHWJODVODQJ]DDPZHJWHWUHNNHQRPWHYRRUNRPHQ
GDWKHWZDWHUZHJORRSW
'RRUNUDFKWLJWHGUXNNHQNULMJWXQRFKVQHOOHUQRFKPHHUZDWHU
33733115aNL.fm Page 93 Tuesday, May 31, 2005 1:43 PM

%(:$.,1*6)81&7,((19(59$1*,1*
:$7(5),/7(51,(723$//(02'(//(1
9(59$1*(19$1'(ZDWHUILOWHUSDWURRQ
)XQFWLHLQGLFDWLHODPSMHYDQZDWHUILOWHULQGLHQDDQZH]LJ
+HWV\PERRO)RSKHWGLVSOD\JHHIWGHYHUEUXLNVWRHVWDQGYDQKHWZDWHUILOWHUDDQ
%LMDDQVFKDIYDQKHWSURGXFWHQQDYHUYDQJLQJJHHIWKHWSLFWRJUDPYDQKHWILOWHUKHWSHUFHQWDJH
)DDQQDDUJHODQJKHWJHEUXLNHQGHQRUPDOHVOLMWDJHYDQKHWILOWHU]DOGLWSHUFHQWDJHVWHHGVODJHU
ZRUGHQ
:DQQHHUKHWQRGLJLVRPHHQQLHXZYHUYDQJLQJVILOWHUDDQWHVFKDIIHQJDDWKHWSLFWRJUDP)RS
KHWGLVSOD\NQLSSHUHQHQNOLQNWHUHHQJHOXLGVVLJQDDOGUXNRSGHWRHWV2.RPKHWVLJQDDOXLWWH
VFKDNHOHQ
%HODQJULMN
KHWILOWHUGLHQWSDVYHUYDQJHQWHZRUGHQDOVRSKHWGLVSOD\)ZRUGWZHHUJHJHYHQ
'LWLVKHWJHVFKLNWHPRPHQWRPGHSDWURRQWHYHUYDQJHQ9HUYDQJGHILOWHUSDWURRQHQGUXNRSGH
WRHWV2.WRWKHWSLFWRJUDP)ZRUGWZHHUJHJHYHQ
$OOHDSSDUDWHQPHWLMVPDNHUVHQZDWHUGLVSHQVHUVPRHWHQRSHHQZDWHUOHLGLQJQHWDDQJHVORWHQ
ZRUGHQGDWXLWVOXLWHQGGULQNZDWHUOHYHUW'HLMVPDNHUVHQRIZDWHUGLVSHQVHUVGLHQLHWUHFKWVWUHHNV
RSKHWZDWHUOHLGLQJQHW]LMQDDQJHVORWHQPRJHQXLWVOXLWHQGPHWGULQNZDWHUZRUGHQJHYXOG
+HWZDWHUILOWHUEHYLQGW]LFKRQGHUGHGHXUYDQKHWYULHVYDN

'HGRSYDQGHZDWHUILOWHUSDWURRQYLQGWXRSKHWRQGHUURRVWHUDDQ
GHYRRU]LMGHYDQGHNRHONDVWRQGHUGHGHXUYDQKHWYULHVYDN'UDDLGH
GRSWHJHQGHZLM]HUVYDQGHNORNLQWRWGDWKLMYHUWLFDDOVWDDWHQWUHNGH
GRSPHWGHILOWHUSDWURRQGRRUKHWURRVWHUQDDUEXLWHQ
/(723
DDQJH]LHQGHSDWURRQZDWHUEHYDWNDQGH]HOHNNHQ

9HUZLMGHUGHSDWURRQGRSGRRUGH]HYDQKHWXLWHLQGHYDQKHWRXGH
SDWURRQDIWHVFKXLYHQ'HGRSNDQQDDUUHFKWVRIQDDUOLQNVZRUGHQ
ZHJJHVFKRYHQ
'('231,(7:(**22,(1

+DDOGHQLHXZHSDWURRQXLWGHYHUSDNNLQJHQYHUZLMGHUGH
EHVFKHUPLQJXLWGH2ULQJHQ

%UHQJGHGRSRSGHQLHXZHSDWURRQDDQ]RDOVDDQJHJHYHQ

'XZGHQLHXZHILOWHUSDWURRQLQKHWRQGHUURRVWHUPHWGH
SDWURRQGRSLQGHYHUWLFDOHVWDQGWRWGDWKLMQLHWYHUGHUNDQ'UDDLGH
GRSYDQGHILOWHUSDWURRQPHWGHNORNPHHWRWGH]HKRUL]RQWDDOVWDDW

/$$7:$7(5'225'(',63(16(567520(1727'$7'(
675$$/+(/'(5:25'7RQJHYHHUOLWHURIJHGXUHQGH
PLQXWHQ2SGLHPDQLHUZRUGWKHWV\VWHHPGRRUJHVSRHOGHQZRUGWGH
OXFKWXLWGHOHLGLQJHQYHUZLMGHUG
/(723
WLMGHQVGHRQWOXFKWLQJYDQGHLQVWDOODWLHNDQHUZDWHUXLWGH
GLVSHQVHUOHNNHQ
%HVWHOOHQYDQYHUYDQJHQGHILOWHUV
1HHPYRRUKHWEHVWHOOHQYDQQLHXZHSDWURQHQYRRUKHWZDWHUILOWHU
FRQWDFWRSPHWXZ:KLUOSRROOHYHUDQFLHU
33733115aNL.fm Page 94 Tuesday, May 31, 2005 1:43 PM

5LFKWOLMQHQYRRUKHWVHOHFWHUHQYDQGHIXQFWLHV
9HUOLFKWLQJ
+HWDSSDUDDWLVYRRU]LHQYDQHHQH[WHUQHYHUOLFKWLQJ]RGDWXGHLMVHQZDWHUGLVSHQVHURRNNXQW
JHEUXLNHQDOVKHWGRQNHULV'HYHUOLFKWLQJNDQDDQHQXLWJH]HWZRUGHQGRRURSGHNQRS RSKHW
EHGLHQLQJVSDQHHOWHGUXNNHQRIGRRURSppQYDQGHWZHHKHQGHOVYDQGHGLVSHQVHUWHGUXNNHQ
ZDWHUHQRILMV
'HLMVGLVSHQVHUHQGHYHUOLFKWLQJYDQKHWEHGLHQLQJVSDQHHOJDDQDXWRPDWLVFKXLWDOVGHSURGXFWLHYDQ
ZDWHURILMVYROWRRLGLV'HYHUOLFKWLQJJDDWDXWRPDWLVFKXLWDOVGHWRHWVHQEORNNHULQJZRUGW
JHDFWLYHHUG
7RHWVHQEORNNHULQJLMVPDNHU
0HWGH]HIXQFWLHNDQGHLMVHQZDWHUGLVSHQVHUZRUGHQXLWJHVFKDNHOGRPKHPJHPDNNHOLMNHUWH
NXQQHQVFKRRQPDNHQRIRPWHYRRUNRPHQGDWNLQGHUHQRIKXLVGLHUHQGHGLVSHQVHURQRS]HWWHOLMN
DFWLYHUHQ
'HEORNNHULQJZRUGWLQJHVWHOGGRRUWHJHOLMNHUWLMGVHFRQGHQRSGHNQRS HQ WHGUXNNHQ
WRWGDWKHWV\PERRO JDDWEUDQGHQGHLQVWHOOLQJZRUGWEHYHVWLJGGRRUHHQJHOXLGVVLJQDDO
'HIXQFWLHNDQZRUGHQXLWJHVFKDNHOGPHWGH]HOIGHSURFHGXUHWRWGDWKHWV\PERROGRRIW
/HWRS
GHXLWVFKDNHOLQJVIXQFWLHYDQGHLMVHQZDWHUGLVSHQVHUNRSSHOWKHWDSSDUDDWGHLMVPDNHUHQ
GHYHUOLFKWLQJQLHWDIYDQKHWHOHNWULFLWHLWVQHWPDDUGHDFWLYHHUWDOOHHQGHKHQGHOVYDQGHGLVSHQVHU
33733115aNL.fm Page 95 Tuesday, May 31, 2005 1:43 PM

9(17,/$7,(6<67((0,1+(7.2(/9$.
'DQN]LM
´08/7,)/2:µ
HHQYHQWLODWLHV\VWHHPYDQNRXGHOXFKWLVGHWHPSHUDWXXUELQQHQLQKHW
NRHOYDNYULMZHOKRPRJHHQ
'HYRHGLQJVPLGGHOHQNXQQHQRSHONZLOOHNHXULJVFKDSLQKHWDSSDUDDWZRUGHQJHOHJG+LHUELMPRHWHU
ZHORSZRUGHQJHOHWGDWGHOXFKWRSHQLQJHQQLHWZRUGHQDIJHGHNWZDQWDQGHUVZRUGWGHOXFKWFLUFXODWLH
JHKLQGHUG
33733115aNL.fm Page 96 Tuesday, May 31, 2005 1:43 PM

*,'69225'(,17(51(21'(5'(/(1
9HUZLMGHUHQHQYHUSODDWVHQYDQGHVFKDSSHQLQKHW
NRHOYDNHQKHWYULHVYDN
'HVFKDSSHQNXQQHQQDDUHLJHQZHQVZRUGHQYHUSODDWVW'H
JOD]HQVFKDSSHQ]LMQVWHUNJHQRHJYRRUIOHVVHQSDNNHQPHONHQ
]ZDUHOHYHQVPLGGHOHQHUPRHWHFKWHURSZRUGHQJHOHWGDW]H
YRRU]LFKWLJZRUGHQQHHUJH]HW
2PGHVFKDSSHQWHYHUZLMGHUHQ7UHNKHWVFKDS]RYHUPRJHOLMN
QDDUEXLWHQWLOKHWRSHQYHUZLMGHUKHW
9HUZLMGHUHQYDQGHJURHQWHHQIUXLWODGHRIGHYOHHVODGH
VFKXLIGHODGH]RYHUPRJHOLMNQDDUEXLWHQ
WLOGHODGHRSHQWUHNKHPQDDUYRUHQWHUZLMOXHHQKDQG
RQGHUGHODGHKRXGW
GHODGH]DOXLWGHUDLOVYDOOHQHQNDQYHUGHUQDDUEXLWHQJHWURNNHQ
ZRUGHQ
2PKHOHPDDOWHZRUGHQYHUZLMGHUGPRHWGHODGHZRUGHQ
JHGUDDLGGHYRRUNDQWQDDUERYHQGHDFKWHUNDQWQDDU
EHQHGHQ
'HJOD]HQDIGHNSODDWYDQGHODGHYHUZLMGHUHQ
7LOKHWYRRUVWHJHGHHOWHYDQKHWIUDPHFPRSWLO
YHUYROJHQVPHWGHDQGHUHKDQGGHDFKWHUNDQWYDQKHWIUDPH
RSHQVFKXLIKHWQDDUEXLWHQ
'HJOD]HQDIGHNSODDWYDQGHODGHWHUXJSODDWVHQ
6WHHNKHWDFKWHUVWHJHGHHOWHYDQKHWIUDPHLQGHVWHXQHQRS
GHZDQGHQYDQKHWNRHOYDNHQODDWKHPLQSRVLWLHGDOHQ
6FKXLINQRSYRRUWHPSHUDWXXUUHJHOLQJLQGHYOHHVODGH
(UZRUGWYLDHHQHHQRSHQLQJWXVVHQKHWNRHOYDNHQKHW
YULHVYDNNRXGHOXFKWGRRUKHWYOHHVYDNJHOHLG2SGH]H
PDQLHUEOLMIWGHWHPSHUDWXXUYDQGHYOHHVODGHODJHUGDQGHUHVW
YDQKHWNRHOYDN+HWLVPRJHOLMNGHOXFKWVWURRPWHUHJHOHQ
PHWGHGDDUYRRUEHVWHPGHVFKXLINQRS
$OVXJURHQWHLQGHYOHHVODGHZLOWEHZDUHQPRHWGH
VFKXLINQRSKHOHPDDOQDDUOLQNVRSGHJURHQWHVWDQGZRUGHQ
JH]HW2SGLHPDQLHUZRUGWYRRUNRPHQGDWGHJURHQWHQ
NXQQHQEHYULH]HQ
6FKXLINQRSYRRUUHJHOLQJYDQGHYRFKWLJKHLGLQGH
JURHQWHHQIUXLWODGH
'HVFKXLINQRSNDQRSHHQZLOOHNHXULJHVWDQGZRUGHQJH]HW
WXVVHQGHPLQLPXP HQGHPD[LPXP LQVWHOOLQJ
,QGHVWDQG ZRUGWGHYRFKWLJHOXFKWXLWGHODGHYHUZLMGHUGYRRU
HHQEHWHUHFRQVHUYHULQJYDQIUXLWHQJURHQWHPHWVFKLO
,QGHVWDQG ZRUGWGHYRFKWLJHOXFKWLQGHODGHEHKRXGHQYRRU
HHQEHWHUHFRQVHUYHULQJYDQEODGJURHQWH
'HNRUYHQXLWKHWYULHVYDNYHUZLMGHUHQ
7UHNGHNRUI]RYHUPRJHOLMNQDDUEXLWHQ
7LOGHNRUIDDQGHYRRU]LMGHRSRPKHPXLW]LMQDDQVODJORVWH
PDNHQ
7UHNGHNRUIKHOHPDDOQDDUEXLWHQ
3ODDWVLQJYDQGHURRVWHUVLQKHWYULHVYDN
DIKDQNHOLMNYDQKHWPRGHO
2PPD[LPDDOJHEUXLNWHNXQQHQPDNHQYDQGH
EHZDDUFDSDFLWHLWYHUZLMGHUWXGHWZHHRQGHUVWHODGHQHQ
SODDWVWXGHELMJHOHYHUGHURRVWHUVLQKHWSURGXFW]LHGH
DIEHHOGLQJ
33733115aNL.fm Page 97 Tuesday, May 31, 2005 1:43 PM

5,&+7/,-1(19225+(7&216(59(5(1(1
217'22,(19$1+(792('6(/
+HWYULHVYDNGDWJHPDUNHHUGLVPHWKHWV\PERRO LVXLWVWHNHQGJHVFKLNWYRRUFRQVHUYHULQJYDQ
GLHSJHYURUHQYRHGLQJVPLGGHOHQHQYRRUKHWLQYULH]HQYDQYHUVRIYRRUJHNRRNWYRHGVHO%RYHQGLHQLVKHW
JHVFKLNWYRRUKHWPDNHQYDQLMVEORNMHV'HELQQHQNDQWYDQGHGHXUYDQKHWYULHVYDNJHPDUNHHUGPHWKHW
V\PERROLVELM]RQGHUJHVFKLNWYRRUGHFRQVHUYHULQJYDQLMVRIGLHSYULHVYRHGVHOGDWELQQHQNRUWHWLMG
GLHQWWHZRUGHQJHFRQVXPHHUG
2SKHWVHULHQXPPHUSODDWMHLQKHWNRHOYDNZRUGWGHPD[LPDOHKRHYHHOKHLGYRHGVHODDQJHJHYHQGLHELM
HHQRPJHYLQJVWHPSHUDWXXUYDQ&LQXXUNDQZRUGHQLQJHYURUHQ
2PJRHGLQWHYULH]HQZRUGWJHDGYLVHHUGGH
PHQX
WRHWVLQWHGUXNNHQHQGHVQHOYULHVIXQFWLHWHNLH]HQ
WHUYRRUEHUHLGLQJRSKHWLQYULH]HQ
=HWKHWLQWHYULH]HQYRHGVHOQDXXURSKHWHHUVWHVFKDSYDQERYHQLQKHWYULHVYDN:DQQHHUYHUV
YRHGVHOLQJHYURUHQZRUGWLVKHWQLHWPRJHOLMNRPWHJHOLMNHUWLMGDXWRPDWLVFKLMVEORNMHVWHPDNHQ9HUJHHW
GDDURPQLHWGHDXWRPDWLVFKHLMVPDNHUXLWWHVFKDNHOHQGRRURSGH
,FH2Q2IIWRHWV
WHGUXNNHQ
=LHGHJHEUXLNVDDQZLM]LQJHQLQKHWKRRIGVWXN´,-VPDNHUµ
9225%(5(,'(19$1'(9(56(,17(95,(=(1/(9(160,''(/(1
+HWLVYDQEHODQJGDWGHYRHGLQJVPLGGHOHQ]RZRUGHQLQJHSDNWGDWHUJHHQZDWHUYRFKWRIFRQGHQVLQ
NDQNRPHQRSGLHPDQLHUZRUGWYRRUNRPHQGDWHUJHXUHQRIDURPDVYDQKHWHQHJHELHGQDDUKHWDQGHUH
LQGHNRHONDVWZRUGHQRYHUJHEUDFKWHQEOLMYHQGHLQJHYURUHQYRHGLQJVPLGGHOHQEHWHUJHFRQVHUYHHUG
*HDGYLVHHUGZRUGWRPKHWLQWHYULH]HQYRHGVHOWHYHUSDNNHQLQSODVWLFEDNMHVPHWKHUPHWLVFKVOXLWHQGH
GHNVHOVDOXPLQLXPEDNMHVDOXPLQLXPIROLHSODVWLFIROLHRIZDWHUGLFKWHSODVWLFYHUSDNNLQJHQ
',&+70$.(1
:DQQHHUKHWYRHGVHOLQ]DNMHVZRUGWYHUSDNWPRHWDOOHOXFKWXLWGH]DNMHVZRUGHQJHGUXNWYORHLVWRIIHQ
KHEEHQZDWH[WUDUXLPWHQRGLJRPWHNXQQHQXLW]HWWHQ6OXLWKHW]DNMHDDQGHERYHQNDQWPHWHHQVWULS
3ODDWVDOVXGRRU]LFKWLJHSODVWLF]DNMHVJHEUXLNWKHWHWLNHWLQKHW]DNMHJHEUXLNELMQLHWGRRU]LFKWLJH]DNMHV
]HOINOHYHQGHHWLNHWWHQGLHXRSGHEXLWHQNDQWSODNW
217'22,(1
+LHUYROJHQHQNHOHQXWWLJHZHQNHQ
5DXZHJURHQWHQ
QLHWRQWGRRLHQPDDUJHOLMNLQNRNHQGZDWHUOHJJHQHQNRNHQRSGHJHEUXLNHOLMNHPDQLHU
9OHHV
JURWHVWXNNHQRQWGRRLHQLQKHWNRHOYDN]RQGHUKHWXLWGHYHUSDNNLQJWHKDOHQ$OYRUHQVKHWWH
EHUHLGHQHHQSDDUXXURSRPJHYLQJVWHPSHUDWXXUODWHQUXVWHQ
9OHHV
NOHLQHVWXNNHQRQWGRRLHQRSRPJHYLQJVWHPSHUDWXXURIUHFKWVWUHHNVEHUHLGHQ
9LV
RQWGRRLHQLQKHWNRHOYDN]RQGHUKHWXLWGHYHUSDNNLQJWHKDOHQRIUHFKWVWUHHNVEHUHLGHQYRRUGDWKLM
KHOHPDDORQWGRRLGLV
:HKHULQQHUHQXHUDDQGDWLQJHYDOYDQHHQVWURRPXLWYDOKHWYULHVYDNJHGXUHQGHXXURSGHMXLVWH
WHPSHUDWXXUEOLMIWODDWGHGHXUYDQKHWYULHVYDNHFKWHUGLFKW9ULHVYRHGVHOGDWJHGHHOWHOLMNRQWGRRLGLV
QLHWRSQLHXZLQ
.DQWHQNODUHYRHGLQJVPLGGHOHQ
LQGHRYHQYHUZDUPHQ]RQGHUGH]HXLWKHWDOXPLQLXPEDNMHWHKDOHQ
)UXLW
RQWGRRLHQLQKHWNRHOYDN
230(5.,1*
]HWQRRLWZDUPHYRHGLQJVPLGGHOHQLQKHWYULHVYDN
/DDWZDUPHYRHGLQJVPLGGHOHQJHGXUHQGHPLQXWHQDINRHOHQWRWRPJHYLQJVWHPSHUDWXXUSDN]H
YHUYROJHQVLQHQYULHV]HLQ$OVXZDUPYRHGVHOHHUVWODDWDINRHOHQYRRUGDWXKHWLQYULHVWEHVSDDUWX
HQHUJLHHQYHUOHQJWXGHOHYHQVGXXUYDQXZDSSDUDDW
33733115aNL.fm Page 98 Tuesday, May 31, 2005 1:43 PM

7DEHOYRRUGHFRQVHUYHULQJYDQYRHGLQJVPLGGHOHQ
'HFRQVHUYHULQJVWLMGHQYDULsUHQRSJURQGYDQGHNZDOLWHLWYDQKHWYRHGVHOKHWJHEUXLNWHW\SHYHUSDNNLQJ
RIRPKXOVHOEHVWDQGWHJHQYRFKWHQVWRRPHQYDQGHFRQVHUYHULQJVWHPSHUDWXXUGLH&GLHQWWH]LMQ
92(',1*60,''(/(1(1
&216(59(5,1*67,-'(1
=8,9(/352'8&7(1
29(1352'8&7(1(1%522'
)UXLW
*HFRQFHQWUHHUG
YUXFKWHQVDS
PDDQGHQ
)UXLWLQKHWDOJHPHHQ WRWPDDQGHQ
&LWUXVYUXFKWHQHQYHUVVDS WRWPDDQGHQ
*52(17(1
&RPPHUFLsOH
GLHSYULHVSURGXFWHQ
PDDQGHQ
=HOILQJHYURUHQYRHGVHO WRWPDDQGHQ
9/((6
6DXFLM]HQ ZHNHQRIPLQGHU
+DPEXUJHUV PDDQG
5XQGYOHHVNDOIVYOHHV
ODPVYOHHV
WRWPDDQGHQ
%UDDGYOHHV
5XQGYOHHV WRWPDDQGHQ
/DPVHQNDOIVYOHHV WRWPDDQGHQ
9DUNHQVYOHHV WRWPDDQGHQ
9HUVHVDXFLM]HQ WRWPDDQGHQ
%LHIVWXNNHQHQ
YOHHVODSMHV
5XQGYOHHV WRWPDDQGHQ
/DPVYOHHVNDOIVYOHHV
YDUNHQVYOHHV
WRWPDDQGHQ
9LV
.DEHOMDXZVFKROWRQJ PDDQGHQ
=DOP WRWPDDQGHQ
0DNUHHOEDDUV WRWPDDQGHQ
*HSDQHHUGHYLVJHNRFKW PDDQGHQ
:HHNGLHUHQRHVWHUV WRWPDDQGHQ
*HNRRNWHYLVNUDE WRWPDDQGHQ
5DXZHJDUQDOHQ PDDQGHQ
*(92*(/7(
.LSRINDONRHQKHHORILQ
VWXNNHQ
PDDQGHQ
(HQGHQJDQV PDDQGHQ
2UJDDQYOHHV WRWPDDQGHQ
*HYRJHOWHLQVDXVEHUHLG PDDQGHQ
9OHHVODSMHV]RQGHUMXV PDDQG
6WRRIYOHHV
9OHHVJHYRJHOWHHQYLV WRWPDDQGHQ
%RWHU WRW
PDDQGHQ
0DUJDULQH PDDQGHQ
.DDV
&DPHPEHUWPR]]DUHOOD
VPHHUNDDV
PDDQGHQ
5RRPND]HQ QLHWLQYULH]HQ
%ULH(PPHQWKDO=ZLWVHUVH
NDDVHQ]
KHWLQYULH]HQNDQGHVWUXFWXXU
YDQGHNDDVZLM]LJHQ
WRW
PDDQGHQ
,-VYUXFKWHQVDSPHON PDDQGHQ
(LHUHQ
9RHJVXLNHURI]RXWWRHDDQ
HLGRRLHUVRIKHOHJHNORSWH
HLHUHQ
+HHOJHNORSWHLZLW
HLHUGRRLHU
PDDQGHQ
*HJLVWEURRGHQEURRGMHV PDDQGHQ
2QJHEDNNHQEURRG PDDQG
&URLVVDQWV PDDQGHQ
7DDUWHQQLHWJHJOD]XXUG WRWPDDQGHQ
7DDUWHQJHJOD]XXUGHQ
NRHNMHV
WRW
PDDQGHQ
9UXFKWHQWDDUW PDDQGHQ
.RHNMHVGHHJ PDDQGHQ
7DDUWGHHJ WRWPDDQGHQ
33733115aNL.fm Page 99 Tuesday, May 31, 2005 1:43 PM

0((679225.20(1'(352%/(0(10(7
'(,-60$.(5
230(5.,1*
*HEUXLNDOOHHQGHLMVEORNMHVGLHGRRUGHLMVPDNHUJHPDDNW]LMQ
352%/((0 225=$$. 23/266,1*
'HLMVHQZDWHUGLVSHQVHUZHUNW
QLHW
'HGHXUYDQKHWYULHVYDNLV
RSHQ
'HEDNYDQGHLMVEORNMHV]LWQLHW
JRHGRS]LMQSODDWV
'RHGHGHXUYDQKHWYULHVYDN
GLFKW
&RQWUROHHURIGHEDNYRRUGH
LMVEORNMHVKHOHPDDOLV
DDQJHGXZG
'HLMVGLVSHQVHUZHUNWQLHWPHHU 'HLMVGLVSHQVHULVODQJHWLMGQLHW
JHEUXLNWHQGHLMVEORNMHV]LMQ
JHVPROWHQHQDDQHONDDUJDDQ
]LWWHQ
'HKHQGHOYDQGHLMVGLVSHQVHULV
WHODQJLQJHGUXNWJHEOHYHQ
6FKXGGHEDN]RQXHQGDQRP
GHLMVEORNMHVJHVFKHLGHQWH
KRXGHQHQGHFDSDFLWHLWWH
YHUKRJHQ*RRLGHRXGH
LMVEORNMHVZHJHQZDFKWWRWHU
QLHXZHLMVEORNMHVJHSURGXFHHUG
ZRUGHQ
:DFKWRQJHYHHUPLQXWHQRP
KHWPRWRUWMHYDQGHGLVSHQVHU
GHWLMGWHJHYHQ]LFKWH
KHUVWHOOHQ
$OVHUJURWHKRHYHHOKHGHQLMV
QRGLJ]LMQZRUGWJHDGYLVHHUG
GH]HUHFKWVWUHHNVXLWGH
LMVPDNHUWHKDOHQHQQLHWXLWGH
GLVSHQVHU
,-VPHWRQDDQJHQDPHJHXURI
VPDDN
+HWLMVDEVRUEHHUWGHJHXUHQXLW
GHOXFKW
.ZDOLWHLWYDQKHWZDWHU
9RHGLQJVPLGGHOHQRQYROGRHQGH
LQJHSDNW
'HLMVEDNHQKHWYULHVYDN
PRHWHQZRUGHQ
VFKRRQJHPDDNW
:DWHUDDQVOXLWLQJHQYDQGH
LMVPDNHU
(UPRHWQLHXZLMVZRUGHQ
JHPDDNW*RRLGHRXGH
LMVEORNMHVZHJHQZDFKWWRWHU
QLHXZLMVJHPDDNWZRUGW
%HZDDUKHWRYHUWROOLJHLMVLQHHQ
EDNPHWGHNVHO
9RRUZDWHUGDWPLQHUDOHQEHYDW
NDQKHWQRGLJ]LMQHHQILOWHUWH
JHEUXLNHQ
9HUSDNGHOHYHQVPLGGHOHQRS
GHMXLVWHPDQLHU
0DDNGHLMVEDNHQKHWYULHVYDN
VFKRRQ
9ROJGHDDQZLM]LQJHQYRRUHHQ
JRHGHZDWHUWRHYRHUQDDUGH
LMVPDNHU
'HHHUVWHLMVEORNMHVGLHGRRU
HHQQLHXZHLMVPDNHU]LMQ
JHPDDNWNXQQHQVOHFKWYDQ
VPDDN]LMQ*RRLGHHHUVWH
LMVEORNMHVZHJHQZDFKWWRWHU
QLHXZLMVJHPDDNWZRUGW
33733115aNL.fm Page 100 Tuesday, May 31, 2005 1:43 PM

21'(5+28'(15(,1,*,1*
9HUZLMGHUDOWLMGGHVWHNNHUXLWKHWVWRSFRQWDFWRIVOXLWGHVWURRPWRHYRHUDIDOYRUHQVRQGHUKRXGVHQ
UHLQLJLQJVZHUN]DDPKHGHQWHJDDQYHUULFKWHQ
5HLQLJKHWNRHOYDNHQKHWYULHVYDNUHJHOPDWLJPHWHHQYRFKWLJHGRHNPHWHHQRSORVVLQJYDQODXZZDWHU
HQQHXWUDOHVFKRRQPDDNPLGGHOHQGLHVSHFLDDOEHVWHPG]LMQYRRUKHWUHLQLJHQYDQGHELQQHQNDQWYDQHHQ
NRHONDVW
*HEUXLNJHHQUHLQLJLQJVRIVFKXXUPLGGHOHQ0DDNGHRQGHUGHOHQYDQGHNRHONDVWQRRLWVFKRRQPHWOLFKW
RQWYODPEDUHYORHLVWRIIHQ'HGDPSHQGLHKLHUXLWYRRUWNRPHQNXQQHQEUDQGRIH[SORVLHVYHURRU]DNHQ
5HLQLJGHEXLWHQNDQWHQGHUXEEHUDIGLFKWLQJHQPHWHHQYRFKWLJHGRHNHQGURRJ]HDIPHWHHQ]DFKWH
GRHN
*HEUXLNJHHQVWRRPUHLQLJHUV
*HDGYLVHHUGZRUGWRPGHFRQGHQVRURSGHYROJHQGHPDQLHUPHWHHQVWRI]XLJHUWHUHLQLJHQ YHUZLMGHU
GHYRRUVWHSOLQW]LHKHWLQVWDOODWLHERHNMHHQEHJLQPHWGHUHLQLJLQJ
%HODQJULMN
GHWRHWVHQHQKHWGLVSOD\YDQKHWEHGLHQLQJVSDQHHORSGHGHXUYDQKHWYULHVYDNPRJHQQLHW
JHUHLQLJGZRUGHQPHWPLGGHOHQRSEDVLVYDQDOFRKRORIGDDUYDQDIJHOHLGHVWRIIHQPDDUPHWHHQGURJH
GRHN
230(5.,1*
GHVODQJHQYDQKHWNRHOV\VWHHPORSHQLQGHEXXUWYDQGHEDNYRRUKHWGRRLZDWHUHQ
NXQQHQKRJHWHPSHUDWXUHQEHUHLNHQ0DDN]HUHJHOPDWLJVFKRRQPHWHHQVWRI]XLJHU
+DDOGHVWHNNHUYDQGHNRHONDVWDOWLMGXLWKHWVWRSFRQWDFWYRRUGDWXGHODPSMHVJDDW
YHUYDQJHQ
9HUZLMGHULQJSODIRQGYHUOLFKWLQJNRHOFHO
'UDDLGHVFKURHIORVZDDUPHHKHWODPSHQNDSMHLVYDVWJH]HW
+DDOKHWQDDUEHQHGHQZHJHQYHUVFKXLIKHWQDDUGHELQQHQNDQWYDQGHNRHOFHO
9HUYDQJKHWODPSMHGRRUHHQH[HPSODDUPHWGH]HOIGHHLJHQVFKDSSHQGDWDOOHHQYHUNULMJEDDULVELMRQ]H
.ODQWHQVHUYLFH
0RQWHHUKHWODPSHQNDSMHZHHUGRRUGHKDQGHOLQJHQRPJHNHHUGXLWWHYRHUHQ
9HUYDQJHQYDQKHWERYHQVWHODPSMHLQKHWYULHVYDN
YHUZLMGHUKHWOLFKWNDSMHGRRUGH]LMNDQWHQLQWHGUXNNHQ
YHUYDQJKHWODPSMHGRRUHHQJHOLMNVRRUWLJH[HPSODDUGDWXLWVOXLWHQGYHUNULMJEDDULVELMRQ]H
.ODQWHQVHUYLFHRIHUNHQGHOHYHUDQFLHUV
PRQWHHUKHWNDSMHZHHUGRRUGHKDQGHOLQJHQLQRPJHNHHUGHYROJRUGHXLWWHYRHUHQ
9HUYDQJHQYDQKHWRQGHUVWHODPSMHLQGHNRHORIYULHVYDNNHQQLHWLQDOOHPRGHOOHQ
YHUZLMGHUKHWOLFKWNDSMHGRRUKHWERYHQLQKHWPLGGHQYDVWWHSDNNHQ
WUHNKHWNDSMHQDDUYRUHQHQGUDDLKHWWHJHOLMNHUWLMGQDDUppQNDQW
YHUZLMGHUKHWODPSMHHQYHUYDQJKHWGRRUHHQJHOLMNVRRUWLJODPSMHXLWVOXLWHQGYHUNULMJEDDUELMRQ]H
VHUYLFHFHQWUDRIOHYHUDQFLHUV
2PKHWOLFKWNDSMHZHHUWHUXJWHSODDWVHQ
SDNKHWOLFKWNDSMHERYHQLQKHWPLGGHQEHHW
VWHHNGHWDQGHQYDQppQNDQWYDQKHWNDSMHWHUXJLQGHJURHYHQ
EXLJKHWOLFKWNDSMHYRRU]LFKWLJLQKHWPLGGHQRPGHWDQGHQDDQGHDQGHUHNDQWLQGHJURHYHQWHNXQQHQ
VWHNHQ
9HUYDQJHQYDQKHWODPSMHYDQGHLMVHQZDWHUGLVSHQVHUQLHWLQDOOHPRGHOOHQ
SDNKHWODPSMHLQGHKROWHYDQGHGLVSHQVHUEHHW
YHUZLMGHUKHWODPSMHHQYHUYDQJKHWGRRUHHQJHOLMNVRRUWLJODPSMHXLWVOXLWHQGYHUNULMJEDDUELMRQ]H
VHUYLFHFHQWUDRIOHYHUDQFLHUV
33733115aNL.fm Page 101 Tuesday, May 31, 2005 1:43 PM

9225=25*60$$75(*(/(1%,-
/$1*'85,*($):(=,*+(,'
.RUWVWRQGLJHDIZH]LJKHLG
$OVXPLQGHUGDQGULHZHNHQDIZH]LJEHQWLVKHWQLHWQRGLJGHNRHONDVWDIWHNRSSHOHQYDQKHW
HOHNWULFLWHLWVQHW&RQVXPHHUGHEHGHUIHOLMNHYRHGLQJVPLGGHOHQHQYULHVGHDQGHUHYRHGLQJVPLGGHOHQLQ
$OVXZDSSDUDDWPHWHHQDXWRPDWLVFKHLMVPDNHULVXLWJHUXVW

VFKDNHOGHLMVPDNHUXLW

VOXLWGHZDWHUWRHYRHUQDDUGHLMVPDNHUDI

PDDNGHLMVEDNOHHJ
$OVXGHYULH]HUYRRUODQJHUHWLMGQLHWJHEUXLNW
9HUZLMGHUDOOHOHYHQVPLGGHOHQXLWGHNRHONDVWDOVXODQJHUGDQGULHZHNHQDIZH]LJEHQW$OVGHNRHONDVW
HHQDXWRPDWLVFKHLMVPDNHUKHHIWPRHWGHZDWHUWRHYRHUPLQVWHQVppQGDJYDQWHYRUHQZRUGHQ
DIJHVORWHQHQPRHWGHLMVPDNHUXLWJHVFKDNHOGZRUGHQ]RGUDGHODDWVWHVHULHLMVEORNMHVJHPDDNWLV(1
02(7'(,-6%$./((**(0$$.7:25'(1+DDOGHVWHNNHUYDQGHNRHONDVWXLWKHWVWRSFRQWDFW
UHLQLJKHWDSSDUDDWVSRHOQDPHWZDWHUHQZULMIGHRSSHUYODNNHQGURRJ
%HYHVWLJHQNHOHKRXWHQRISODVWLFEORNNHQPHWSODNEDQGDDQGHERYHQ]LMGHYDQEHLGHGHXUHQHQODDWGH
GHXUHQRSHQVWDDQ]RGDWLQEHLGHYDNNHQYROGRHQGHOXFKWNDQFLUFXOHUHQ2SGLHPDQLHUZRUGHQQDUH
OXFKWMHVHQVFKLPPHOYRUPLQJYRRUNRPHQ
9HUKXL]LQJHQ
+DDODOOHXLWWUHNEDUHHOHPHQWHQXLWGHNRHONDVWYHUSDN]H]RUJYXOGLJHQ]HW]HDDQHONDDUYDVWPHW
SODNEDQGRPWHYRRUNRPHQGDW]HWHJHQHONDDUNODSSHUHQRIYHUORUHQJDDQ
'UDDLGHQLYHOOHHUERXWHQDDQGHYRRU]LMGHYDVW
6OXLWEHLGHGHXUHQHQSODN]HPHWSODNEDQGGLFKWHQSODNRRNGHYRHGLQJVNDEHOPHWSODNEDQGDDQKHW
DSSDUDDWYDVW
6WURRPXLWYDO
:HQGXELMVWURRPXLWYDOWRWKHWSODDWVHOLMNHHQHUJLHEHGULMIRPLQIRUPDWLHWHNULMJHQRYHUGHGXXUYDQGH
VWURRPVWRULQJ

,QGLHQGHVWURRPVWRULQJPD[LPDDOXXUJDDWGXUHQ
GHEHLGHGHXUHQYDQKHWDSSDUDDWJHVORWHQ
KRXGHQ
=RGRHQGHEOLMYHQGHJHFRQVHUYHHUGHYRHGLQJVPLGGHOHQ]RODQJPRJHOLMNNRXG

$OVGHVWURRPVWRULQJODQJHUGDQXXUGXXUWPRHWDOKHWEHYURUHQYRHGVHOZRUGHQYHUZLMGHUGHQLQ
HHQGUDDJEDUHYULH]HUZRUGHQJHSODDWVW$OVGLWW\SHYULH]HUQLHWYRRUKDQGHQLVHQDOVHUJHHQSDNNHQ
NXQVWLMVEHVFKLNEDDU]LMQSUREHHUGDQGHOHYHQVPLGGHOHQGLHKHWVQHOVWEHGHUYHQWHFRQVXPHUHQ

+RXGHUUHNHQLQJPHHGDWHHQYROYULHVYDNODQJHUNRXGEOLMIWGDQHHQKDOIYROYDN

0DDNGHLMVEDNOHHJ
9HUGHU]DOHHQYULH]HUGLHJHYXOGLVPHWEHYURUHQYOHHVODQJHUNRXGEOLMYHQGDQHHQYULH]HUGLHJHYXOG
LVPHWYRRUJHNRRNWYRHGVHO
$OVHURSGHYRHGLQJVPLGGHOHQLMVNULVWDOOHQ]LFKWEDDU]LMQNXQQHQ]H]RQGHUHQLJULVLFRRSQLHXZ
ZRUGHQLQJHYURUHQRRNDO]XOOHQGHVPDDNHQKHWDURPDZDDUVFKLMQOLMNDQGHUV]LMQ
:DQQHHUKHWYRHGVHOGXLGHOLMNLQHHQVOHFKWHVWDDWYHUNHHUWNXQWXKHWEHWHUZHJJRRLHQ
33733115aNL.fm Page 102 Tuesday, May 31, 2005 1:43 PM

236325(19$16725,1*(1
./$17(16(59,&(
$OVXGHYROJHQGHJHOXLGHQKRRUW
9RRUGDWXGHNODQWHQVHUYLFHEHOW
'HSUREOHPHQELMKHWJHEUXLNZRUGHQYDDNYHURRU]DDNWGRRUNOHLQLJKHGHQGLHX]HOINXQWRSVSRUHQHQ
YHUKHOSHQ]RQGHUGDWKLHUYRRUHQLJW\SHJHUHHGVFKDSQRGLJLV
+HWDSSDUDDWZHUNWQLHW
=LWGHVWHNNHUYDQGHHOHNWULVFKHYRHGLQJVNDEHOZHOLQHHQVWRSFRQWDFWPHWGHMXLVWHVSDQQLQJHQVWDDW
KLHUVSDQQLQJRS"
+HHIWXGH]HNHULQJHQLQXZZRQLQJJHFRQWUROHHUG"
'HLMVPDNHUPDDNWODZDDL
$DQJH]LHQGHNRHONDVWHHQLMVPDNHUKHHIWNDQKHW]LMQGDWXJH]RHPKRRUWGLWLVDINRPVWLJYDQGH
ZDWHUNOHSKHWGUXSSHOHQYDQZDWHUHQKHWODZDDLYDQKHWLMVGDWLQGHEDNYDOW
'HLMVPDNHUIXQFWLRQHHUWQLHW
+HHIWGHYULHVNDVWYROGRHQGHWLMGJHKDGRPGHYHUHLVWHWHPSHUDWXXUWHEHUHLNHQ"%LMHHQQLHXZH
NRHONDVWNDQGLWHHQQDFKWGXUHQ
6WDDWGH212))NQRSZHORSGH21VWDQG"
6WDDWGHZDWHUNOHSRSHQ".RPWKHWZDWHULQGHLMVPDNHU"
,VHUHHQZDWHUILOWHURSGHNRHONDVWJHwQVWDOOHHUG"+HWILOWHUNDQYHUVWRSW]LMQRIQLHWJRHGJHwQVWDOOHHUG
]LMQ&RQWUROHHUHHUVWGHLQVWUXFWLHVYRRULQVWDOODWLHYDQKHWILOWHURPHU]HNHUYDQWH]LMQGDWKHWJRHG
RS]LMQSODDWV]LWHQQLHWYHUVWRSWLV$OVKHWSUREOHHPQLHWWHZLMWHQLVDDQGHSODDWVLQJRIHHQ
YHUVWRSSLQJGLHQWX]LFKWHZHQGHQWRWHHQJHNZDOLILFHHUGYDNPDQRIHHQWHFKQLFXV
:DWHULQGHRQWGRRLEDN
'LWLVQRUPDDODOVKHWNOLPDDWZDUPHQYRFKWLJLV'HEDNNDQ]HOIVWRWKDOYHUZHJHJHYXOGUDNHQ
&RQWUROHHURIGHNRHONDVWJRHGKRUL]RQWDDOVWDDWRPWHYRRUNRPHQGDWKHWZDWHUXLWGHEDNORRSW
'HUDQGHQYDQGHRPNDVWLQJYDQKHWDSSDUDDWGLHLQFRQWDFWVWDDQPHWGHGHXUDIGLFKWLQJHQ
YRHOHQZDUPDDQ
GLWLVQRUPDDOELMHHQZDUPNOLPDDWHQDOVGHFRPSUHVVRULQZHUNLQJLV
+HWOLFKWZHUNWQLHW
+HHIWXGH]HNHULQJHQLQXZZRQLQJJHFRQWUROHHUG"
=LWGHVWHNNHUYDQGHHOHNWULVFKHYRHGLQJVNDEHOZHOLQHHQVWRSFRQWDFWPHWGHMXLVWHVSDQQLQJHQVWDDW
KLHUVSDQQLQJRS"
,VKHWODPSMHGRRUJHEUDQG"
$OVKHWODPSMHLVGRRUJHEUDQG

$OWLMGGHVWHNNHUYDQKHWDSSDUDDWXLWKHWVWRSFRQWDFWKDOHQ

=LHKHWKRRIGVWXN´2QGHUKRXGHQ5HLQLJLQJµ
ZHUNWXZSURGXFWXLWVWHNHQG
33733115aNL.fm Page 103 Tuesday, May 31, 2005 1:43 PM

'HPRWRUOLMNWWHODQJLQZHUNLQJWHEOLMYHQ
=LWHUPLVVFKLHQYHHOVWRIHQSOXLVRSGHFRQGHQVRU"
=LMQGHGHXUHQZHOJRHGJHVORWHQ"
6OXLWHQGHGHXUDIGLFKWLQJHQSHUIHFWDI"
2SZDUPHGDJHQRIDOVKHWZDUPLVLQKHWYHUWUHN]DOGHPRWRUODQJHUGUDDLHQ
:DQQHHUGHGHXUODQJRSHQKHHIWJHVWDDQRILQGLHQHUJURWHKRHYHHOKHGHQOHYHQVPLGGHOHQLQKHW
DSSDUDDW]LMQJHSODDWVWEOLMIWGHPRWRUODQJHUZHUNHQRPGHELQQHQNDQWYDQKHWDSSDUDDWJRHGWHNRHOHQ
'HQNDDQKHWYROJHQGH
'HWLMGGDWGHPRWRUGUDDLWKDQJWYDQYHUVFKLOOHQGHIDFWRUHQDIKHWDDQWDONHUHQGDWGHGHXUHQZRUGHQ
JHRSHQGGHJHFRQVHUYHHUGHKRHYHHOKHLGYRHGLQJVPLGGHOHQGHWHPSHUDWXXULQGHRPJHYLQJGH
LQVWHOOLQJYDQGHWKHUPRVWDWHQ
$OVXZDSSDUDDWQDERYHQJHQRHPGHFRQWUROHVQRJVWHHGVQLHWJRHGZHUNWQHHPGDQFRQWDFWRSPHWGH
.ODQWHQVHUYLFHHQOHJKHWSUREOHHPGXLGHOLMNXLW*HHIKHWW\SHHQKHWVHULHQXPPHUYDQKHWDSSDUDDWGRRU
GH]H]LMQWHYLQGHQRSKHWVHULHQXPPHUSODDWMH
'HWHPSHUDWXXUYDQGHNRHONDVWLVWHKRRJ
=LMQGHEHGLHQLQJHQYDQGHNRHONDVWZHOJRHGLQJHVWHOG"
=LWWHQHUJURWHKRHYHHOKHGHQYRHGLQJVPLGGHOHQLQKHWNRHOYDNRILQKHWYULHVYDN"
&RQWUROHHURIGHGHXUHQQLHWWHYDDNZRUGHQJHRSHQG
&RQWUROHHURIGHGHXUHQSHUIHFWVOXLWHQ
&RQWUROHHURIGHOXFKWRSHQLQJHQLQKHWYDNQLHWYHUVWRSW]LMQZDDUGRRUGHFLUFXODWLHYDQNRXGHOXFKW
YHUKLQGHUGZRUGW
(ULVWHYHHOYRFKWRSKRSLQJ
&RQWUROHHURIGHOXFKWRSHQLQJHQLQKHWYDNQLHWYHUVWRSW]LWWHQZDDUGRRUGHFLUFXODWLHYDQOXFKW
YHUKLQGHUGZRUGW
*DQDRIGHYRHGLQJVPLGGHOHQJRHGYHUSDNW]LMQ0DDNQDWWHKRXGHUVGURRJYRRUGDWX]HLQGHNRHONDVW
]HW
&RQWUROHHURIGHGHXUHQQLHWWHYDDNZRUGHQJHRSHQG'RRUGHGHXUWHRSHQHQJDDWGHYRFKWLJKHLG
XLWGHEXLWHQOXFKWGHNRHONDVWELQQHQ+RHYDNHUGHGHXUJHRSHQGZRUGWGHVWHVQHOOHU]DOKHWYRFKW
]LFKRSKRSHQLQKHWELM]RQGHUDOVKHWYHUWUHN]HOIHUJYRFKWLJLV
$OVKHWDSSDUDDWLQHHQHUJYRFKWLJYHUWUHNLVJHwQVWDOOHHUGLVKHWQRUPDDOGDWHU]LFKYRFKWRSKRRSWLQ
GHNRHONDVW
1DDXWRPDWLVFKHRQWGRRLLQJLVKHWQRUPDDOGDWHU]LFKZDWHUGUXSSHOVRSGHDFKWHUZDQGYRUPHQ
'HGHXUHQVOXLWHQQLHWRIJDDQQLHWFRUUHFWRSHQ
&RQWUROHHURIGHGHXUQLHWJHEORNNHHUGZRUGWGRRUOHYHQVPLGGHOHQ
&RQWUROHHURIGHEDNNHQSODQNMHVODGHQRILMVPDNHUDOOHPDDOJRHGRSKXQSODDWV]LWWHQ
&RQWUROHHURIGHGHXUDIGLFKWLQJHQQLHWYXLORINOHYHULJ]LMQ
9HU]HNHUXHUYDQGDWKHWDSSDUDDWSHUIHFWKRUL]RQWDDOVWDDW
33733115aNL.fm Page 104 Tuesday, May 31, 2005 1:43 PM

'HZDDUGHQLQGHWDEHO]LMQLQGLFDWLHI
./$17(16(59,&(
9RRUGDWXFRQWDFWRSQHHPWPHWGH
.ODQWHQVHUYLFH

*DQDRIXGHVWRULQJHQQLHW]HOINXQWYHUKHOSHQ
]LH´236325(19$16725,1*(1
./$17(16(59,&(µ

=HWKHWDSSDUDDWRSQLHXZDDQRPWH]LHQRIKHW
RQJHPDNLVYHUKROSHQ$OVGLWQLHWKHWJHYDOLV
VFKDNHOKHWDSSDUDDWGDQRSQLHXZXLWHQKHUKDDO
GHKDQGHOLQJQDHHQXXU

$OVRRNGDWQLHWKHOSWZHQGXGDQWRWRQ]H
.ODQWHQVHUYLFH
9HUPHOGGHYROJHQGHJHJHYHQV
GHDDUGYDQGHVWRULQJ
KHWPRGHO
KHWVHUYLFHQXPPHUQXPPHUDFKWHUKHWZRRUG
6(59,&(RSKHWW\SHSODDWMHELQQHQLQKHW
DSSDUDDW
XZYROOHGLJHDGUHVHQ
XZWHOHIRRQQXPPHU
2SPHUNLQJ
+HWYHUZLMGHUHQYDQGHGHXUYDQKHWDSSDUDDW
GRRURQ]H.ODQWHQVHUYLFHZRUGWQLHW
EHVFKRXZGDOVHHQLQJUHHSGLHRQGHUGH
JDUDQWLHYDOW
3LFWRJUDP
YDQVWDWXV
3HUFHQWDJH /LWHU
7LMG
GDJHQ
*HEUXLNVQLYHDXYDQKHWILOWHU
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   /DDJ:DWHUILOWHULQJRHGHVWDDW
)
   0HGLXP:DWHUILOWHUEHVWHOOHQ
)
  0HGLXP:DWHUILOWHUEHVWHOOHQ
)
  0HGLXP:DWHUILOWHUEHVWHOOHQ
)
  0HGLXP:DWHUILOWHUEHVWHOOHQ
)
  0HGLXP:DWHUILOWHUEHVWHOOHQ
)
  0HGLXP:DWHUILOWHUEHVWHOOHQ
)
  0HGLXP:DWHUILOWHUEHVWHOOHQ
)
  0HGLXP:DWHUILOWHUEHVWHOOHQ
)
  0HGLXP:DWHUILOWHUEHVWHOOHQ
)
! ! +RRJ:DWHUILOWHUYHUYDQJHQ
33733115aNL.fm Page 105 Tuesday, May 31, 2005 1:43 PM
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25

Whirlpool S20D TSB33-A/G de handleiding

Type
de handleiding