Support
Visit www.forestgroup.com/wifisupport for technical support & troubleshooting.
Troubleshooting
1. I’ve successfully configured the Wi-Fi dongle, but the curtain /
master carrier doesn’t move.
- Make sure the dongle is connected to Port 1 on the Shuttle
- Make sure the curtain track is already in working order, which means
the start and end position need to be set.
- Scan the QR code to see how to set or reset these positions.
2. What devices can I control using this Wi-Fi dongle
You can control the Forest Shuttle® S, M and L curtain track motors.
3. I don’t see any lights on the dongle after plugging it in
- Make sure the Shuttle® motor is powered
- Make sure the Dongle is connected to Port 1 on the Shuttle®
- Press and hold the connect button for 6 seconds
*If everything as mentioned above is correct but the dongle doesn’t light up, your Shuttle® motor
is not suitable for powering the Wi-Fi dongle without an external power supply. Connect an
external power supply (5V USB adapter with a Micro-USB cable) to the Micro-USB port and try
again.
4. The dongle won’t connect to my Wi-Fi network
- Repeat the in- app configuration process
- Make sure the right Wi-Fi network was chosen
- Make sure the Wi-Fi password was entered correctly
- Make sure the Wi-Fi dongle is within reach of the Wi-Fi router
- Make sure the Wi-Fi network is 2.4gHz. 5gHz is not supported
- Try switching the dongle to Access Point mode
5. I want to hard-reset the dongle to factory settings
Press and hold the Connect button on the dongle for 10 seconds until the led turns
orange.
6. The LED is flashing Yellow instead of Blue or vice versa
Press and hold the Connect button for 5 seconds until the LED turns Purple to switch
to the Blue flashing LED.